Top Tech Jobs & Startup Jobs in Boston, MA

Lead PrivacyPro implementations for new customers: manage project timelines, coordinate stakeholders, configure software, run training, track project documentation, and relay customer feedback to product and engineering teams.

Lead Customer Success strategy for the Eastern US, build and coach high-performing field leaders, drive retention and renewal metrics, translate customer data into executive recommendations, and partner cross-functionally to ensure a cohesive customer experience. Role requires up to 50% travel.

Build customer-facing intelligence features end-to-end with a frontend focus using TypeScript and React. Ship production-grade LLM capabilities (RAG, embeddings, prompt engineering), ensure reliability, observability, accessibility, and stay close to customers to measure outcomes.

Own end-to-end planning, budgeting, vendor management, and execution of internal and external events (conferences, trade shows, user conference). Define KPIs, coordinate marketing and creative assets, manage logistics and onsite execution, secure speakers, drive promotion and attendance, analyze ROI, and iterate on event strategy.

Lead design, build, and operation of end-to-end production ML systems (feature pipelines, training, inference, experimentation, monitoring) for ranking, recommendation, rewards, ROAS/LTV prediction, personalization, and offer optimization in a high-scale AdTech environment. Provide hands-on technical leadership, mentor engineers, drive MLOps and observability standards, and partner with Data Engineering, BI, Product, and business teams to connect models to outcomes.

This role involves managing the product roadmap, framing problems, conducting research, collaborating asynchronously, and driving product decisions while reporting impact post-launch.

Lead end-to-end planning and execution of 200+ open enrollment benefit fairs annually and internal events, managing logistics, vendors, staffing, budgets, reporting, and cross-functional coordination. Build scalable systems, improve processes, support annual client conference, and develop creative activations to elevate member experience.

Lead end-to-end UX design for scalable collaborative online learning products. Own projects from problem exploration to implementation, produce production-ready mocks, conduct user research and testing, collaborate with PMs and engineers, and contribute to product strategy and design system evolution.

Lead end-to-end video production from concept and scriptwriting through pre-production, on-set directing, and post-production. Manage workflows, cross-functional stakeholders, vendors, and revision cycles. Produce event coverage, patient stories, and brand features, often on-location. Maintain high creative quality, organization, and adaptability in a fast-paced environment while delivering portfolio-quality narrative video for healthcare-focused storytelling.

Lead and scale a 3-person Product Support team, build support infrastructure (runbooks, escalation matrix, SLAs, QA), improve resolution quality and CSAT/NPS, reduce engineering escalations, implement deflection tracking, and collaborate cross-functionally with Engineering, Operations, and Partnerships.