Top Tech Jobs & Startup Jobs in Boston, MA

Leads SaaS support desk operations for healthcare clients, owning service levels, response and resolution performance, escalations, ticket workflows, reporting, and support quality. The manager investigates complex technical issues, administers Jira Service Management, develops dashboards and documentation, improves processes, and partners with Product, Engineering, Customer Success, and Implementation teams. The role also manages support staff and drives automation and operational efficiency.

Build and maintain responsive, accessible CraftCMS and CraftCommerce sites for B2B manufacturers. Develop catalog and commerce features, forms, transactional emails, third-party integrations, and custom CKEditor elements. Translate Figma designs into Twig and Tailwind CSS implementations using JavaScript, AlpineJS, and Vue. Collaborate with backend developers, project managers, and strategists while using Git, Bitbucket, DDEV, and structured testing and release environments.

Designs, develops, maintains, and supports software applications focused on HIPAA EDI transactions for dental and vision healthcare benefits. Responsibilities include Agile development, production issue triage, technical investigation, secure coding, unit testing, architecture and impact analysis, documentation, and implementing newly legislated EDI standards. The role also serves as a subsystem subject matter expert and uses AI tools responsibly.

Own and grow a portfolio of US and global accounts while meeting retention, expansion, and net-new revenue targets. Lead outbound prospecting, pipeline development, solution design, pricing, negotiations, renewals, and contract closing. Serve as senior relationship owner, conduct business and quarterly reviews, identify retention risks, partner with Operations and Product, and represent IP House at industry events.

Owns revenue development across public-sector markets, securing large institutional contracts for digital mental health services. Responsibilities include building executive relationships, identifying funding and procurement pathways, managing qualified pipelines, developing business cases and proposals, leading negotiations and contracting, and coordinating cross-functional teams. The role targets state agencies, counties, municipalities, higher education institutions, and education systems, while contributing to broader public-sector growth strategy.

Own sales and revenue operations workflows, including territory design, Salesforce pipeline hygiene, forecasting, quota setting, compensation tracking, reporting infrastructure, and process documentation. Partner with Sales, Finance, Marketing, Sales Enablement, and Deal Desk to improve forecast accuracy, operational consistency, and scalable revenue processes. Apply AI tools to automate workflows and support reporting and territory analysis.

Build and operate secure, scalable Azure infrastructure and AI platform capabilities using Terraform, MCP servers, LLMOps/GenAIOps, Docker, Kubernetes, and GitHub Actions. Own CI/CD, observability, reliability, security, compliance, incident response, and production support for platform and AI workloads. Partner on AI platform roadmap development, reusable engineering patterns, tooling adoption, documentation, and Agile delivery while participating in on-call rotations.

Administer and support enterprise server, cloud, network, identity, and Microsoft 365 infrastructure. Deploy and maintain Windows, AWS, Azure, and collaboration platforms; manage patches, backups, disaster recovery, monitoring, capacity, security controls, and automation. Provide escalation-level support within SLAs, document environments, follow change-management procedures, participate in on-call rotations, and mentor junior staff. The role is remote or hybrid in the US with occasional customer travel.

Leads end-to-end WMS and LMS implementation projects across warehouse sites, covering requirements, design, configuration, integrations, testing, launch, documentation, training, troubleshooting, and production support. Manages vendors, clients, budgets, risks, schedules, communications, and project closure. Develops WMS customizations and business requirements, coordinates cross-functional teams, mentors junior staff, and ensures successful, on-time deployments.

Manages regional reseller and distribution partners to grow new business across vertical markets. Develops account plans, manages pipelines and forecasts, leads partner business reviews, resolves issues, supports sales enablement, and delivers product training. Collaborates with sales, marketing, operations, and finance to achieve partner goals. Requires outside technology sales experience, A/V integration knowledge, strong communication skills, Salesforce experience, and travel up to 50%.