Top Tech Jobs & Startup Jobs in Boston, MA

Gather and analyze business and system requirements across multiple systems, translating them into use cases and clear documentation. Facilitate stakeholder workshops, collaborate with cross-functional teams, evaluate technical solutions, support user acceptance testing, and help develop training materials. The role promotes Agile practices, applies UML and Domain-Driven Design, and contributes to projects from inception through delivery.

Provides Tier 1 help desk and customer support for SBA loan processing systems. Assists staff, borrowers, and lenders with applications, document uploads, online forms, and technical issues through phone, email, and ticketing systems. Reviews and routes inquiries, verifies application completeness, identifies missing or duplicate information, protects confidential data, and escalates issues appropriately. Maintains responsive service in a remote, federal-program environment while following security, privacy, VPN, and service-level requirements.

Manage prospective and enrolled student accounts through outbound and inbound calls, provide program information, facilitate enrollments, complete admissions requirements, and support students throughout registration. Maintain accurate records in internal software, process paperwork, respond to inquiries, collaborate with the team, and participate in training and department activities.

Manage the full lifecycle of federal proposals, including RFPs, RFQs, RFIs, task orders, Sources Sought notices, and sole-source submissions. Coordinate business development, technical, pricing, executive, and teaming contributors; develop compliance matrices, schedules, content plans, and submission materials; lead reviews; ensure compliance and timely delivery; identify risks; research federal opportunities; and maintain proposal resources and lessons learned.

Lead cyber incident response engagements from scoping through recovery across multi-system environments. Coordinate claims teams, breach counsel, forensic providers, policyholders, and other stakeholders; oversee investigations, manage timelines and scope creep, translate forensic findings for technical, legal, and executive audiences, and handle legally sensitive materials. The role also contributes to incident response methodologies, playbooks, and tooling.

The Accounting Manager oversees full-cycle accounting, month-end close, revenue recognition, AP, inventory, fixed assets, payroll, cash management, reporting, audits, tax compliance, and internal controls. The role will improve accounting processes through AI workflows, automation, ERP capabilities, and scalable controls. This position partners with Finance and business stakeholders on analysis, budgeting, KPIs, and accounting insights while supporting organizational growth and future SOX readiness.

Supports Account Executives as a pre-sales technical resource for SMB opportunities. The role gathers prospect requirements, designs solutions and integrations, delivers tailored product demonstrations, answers technical implementation questions, documents solutions, and escalates complex needs. It serves as a product expert connecting business requirements with the platform’s capabilities and helps position prospects for successful onboarding. Candidates need foundational API, JavaScript, and marketing technology knowledge, strong communication, and 1–3 years of experience in a tech-focused SaaS or digital marketing role.

Own Epoch AI’s website product, including page and feature goals, prioritization, information architecture, standards, QA, and launch decisions. Partner with researchers, designers, developers, and communications staff to ship clear, usable web experiences. Use analytics, interviews, and feedback to guide the roadmap, communicate decisions, review designs, resolve implementation questions, and maintain site coherence across research publications and data products.

Own customer implementations from kickoff through go-live and adoption. Define scope, priorities, owners, risks, and success measures for ambiguous engagements; build trust with government stakeholders; understand permitting workflows and configure the product to each municipality’s needs. Lead training, manage concurrent implementations, develop runbooks and migration standards, and create a repeatable implementation program that delivers measurable permitting outcomes.

Generates and qualifies sponsorship sales leads through high-volume email, phone, and LinkedIn outreach. Researches target accounts, engages decision-makers, conducts discovery calls, books qualified meetings, maintains accurate HubSpot records, collaborates with sales and marketing, and meets outreach and conversion KPIs across SaaS, martech, and B2B events.