Top Tech Jobs & Startup Jobs in Boston, MA

Provide first-line customer support through phone, text, and email. Become an expert in Clair’s signup, earned wage advance, and repayment products; resolve financial questions; and deliver an exceptional user experience. Collaborate with product, technology, and partner teams to investigate issues and improve support. The role requires strong communication, numerical aptitude, Zendesk experience, and enthusiasm for fintech and supporting hourly workers.

Designs, optimizes, and scales business systems and operational processes across Salesforce, HubSpot, and related technologies. Translates stakeholder needs into requirements, process maps, solution designs, data models, integrations, and acceptance criteria. Leads cross-functional systems initiatives, supports release validation and change management, improves data quality and reporting, and establishes governance and documentation standards. Partners with Revenue Operations, Sales, Customer Success, Marketing, Finance, Product, Engineering, QA, and platform administrators.

Leads enterprise financial planning and analysis across multiple divisions, overseeing operating plans, forecasts, P&Ls, profitability analysis, cash management, KPIs, and executive reporting. Partners with division leaders and executives to improve accountability, identify risks and opportunities, and guide operating decisions. Also performs delegated Deputy CFO responsibilities, including financial controls, risk management, and leadership continuity. Federal government contracting, indirect-rate management, FAR/CAS, DCAA, and Deltek Costpoint experience are strongly preferred.

Supports US warranty insurance product development and carrier operations. Responsibilities include analyzing product performance, managing pricing and coverage modules, maintaining policy documentation, coordinating carrier reporting and reconciliations, supporting carrier relationships, responding to audits and due diligence requests, identifying compliance risks, and collaborating with Legal, Actuarial, Finance, and Technology teams. The role also assists with product submissions and capacity requests while developing expertise in insurance product design and commercial terms.

Gather and analyze business and system requirements across multiple systems, translating them into use cases and clear documentation. Facilitate stakeholder workshops, collaborate with cross-functional teams, evaluate technical solutions, support user acceptance testing, and help develop training materials. The role promotes Agile practices, applies UML and Domain-Driven Design, and contributes to projects from inception through delivery.

Provides Tier 1 help desk and customer support for SBA loan processing systems. Assists staff, borrowers, and lenders with applications, document uploads, online forms, and technical issues through phone, email, and ticketing systems. Reviews and routes inquiries, verifies application completeness, identifies missing or duplicate information, protects confidential data, and escalates issues appropriately. Maintains responsive service in a remote, federal-program environment while following security, privacy, VPN, and service-level requirements.

Manage prospective and enrolled student accounts through outbound and inbound calls, provide program information, facilitate enrollments, complete admissions requirements, and support students throughout registration. Maintain accurate records in internal software, process paperwork, respond to inquiries, collaborate with the team, and participate in training and department activities.

Manage the full lifecycle of federal proposals, including RFPs, RFQs, RFIs, task orders, Sources Sought notices, and sole-source submissions. Coordinate business development, technical, pricing, executive, and teaming contributors; develop compliance matrices, schedules, content plans, and submission materials; lead reviews; ensure compliance and timely delivery; identify risks; research federal opportunities; and maintain proposal resources and lessons learned.

Lead cyber incident response engagements from scoping through recovery across multi-system environments. Coordinate claims teams, breach counsel, forensic providers, policyholders, and other stakeholders; oversee investigations, manage timelines and scope creep, translate forensic findings for technical, legal, and executive audiences, and handle legally sensitive materials. The role also contributes to incident response methodologies, playbooks, and tooling.

The Accounting Manager oversees full-cycle accounting, month-end close, revenue recognition, AP, inventory, fixed assets, payroll, cash management, reporting, audits, tax compliance, and internal controls. The role will improve accounting processes through AI workflows, automation, ERP capabilities, and scalable controls. This position partners with Finance and business stakeholders on analysis, budgeting, KPIs, and accounting insights while supporting organizational growth and future SOX readiness.