Top Tech Jobs & Startup Jobs in Boston, MA

Manage assigned B2B customer accounts, serving as the primary contact and trusted advisor. Build relationships, drive product adoption and satisfaction, manage renewals, reduce retention risks, and identify upsell and cross-sell opportunities. Coordinate with internal teams, monitor account health and usage metrics, conduct business reviews, resolve issues, and maintain accurate CRM records. The role requires strong communication, negotiation, problem-solving, and relationship management skills.

Own strategic healthcare customer accounts, building executive relationships and driving onboarding, adoption, retention, renewals, expansion, and upsell opportunities. Develop customer success plans, monitor health metrics, conduct business reviews, lead training, and advocate for customer needs internally. Collaborate with Sales, Product, Engineering, Marketing, and Support while mentoring junior team members and influencing customer success strategy.

Develops, organizes, audits, and maintains internal and external customer experience content, including Salesforce knowledge bases, guides, macros, communications, and self-service resources. Partners with Training, Quality, Operations, Product, Marketing, and Legal teams to ensure accurate, accessible, searchable, and brand-aligned content. Manages content requests, supports feature and campaign updates, optimizes knowledge-base performance, and reports improvement opportunities to CX leadership.

Lead and develop an inside sales team in Austin by setting performance expectations, coaching representatives, managing pipeline and revenue goals, improving sales processes, hiring and onboarding talent, and delivering accurate forecasts. The role partners with Customer Success, Revenue Operations, Enablement, and Recruiting to strengthen sales execution, team development, and advertiser growth.

Leads US marketing strategy, brand planning, omnichannel activation, Amazon marketing, retail growth, product launches, team leadership, budget ownership, and performance measurement for OTC consumer health brands across eyecare professional, retail, consumer, and e-commerce channels.

Senior Technical Recruiter responsible for developing recruiting strategies, sourcing and evaluating software, mechanical, and electrical engineering candidates, managing the full recruitment lifecycle, conducting technical screenings, maintaining talent pipelines, reporting on recruiting data, and representing the company at industry events. The role partners closely with hiring managers, technical leaders, sourcing teams, and the People Team to deliver strong candidate experiences and build diverse engineering teams.

Supports enterprise teams with research, data gathering and validation, presentations, administrative tasks, collaboration, and project activities. The intern applies academic knowledge, participates in training, contributes process-improvement ideas, assists with problem-solving, communicates with colleagues, and develops professional skills through feedback and networking.

Own PAM’s product direction, technical roadmap, prioritization, and end-to-end execution. Scale and stabilize its AI-powered pitch feedback platform, improve feedback and scoring systems, manage infrastructure and AI costs, establish product operations, and prepare the beta product for commercialization. The role requires hands-on technical judgment across frontend, backend, AI workflows, cloud infrastructure, reliability, and monetization readiness.

Generate and qualify leads through high-volume outbound calls, emails, and LinkedIn outreach. Follow standardized scripts, personalize prospect interactions, maintain accurate CRM records in HubSpot, and route qualified opportunities to Account Executives. The role also requires meeting activity and pipeline quotas, participating in call reviews, collaborating on account prioritization, identifying data quality issues, and providing feedback to improve scripts and lead-generation processes.

Own customers’ technical journey from pre-sale proofs of concept through deployment, adoption, renewals, and expansion. Guide architecture, migrations, ingestion pipelines, dashboards, alerts, and observability best practices while coordinating escalations with support and engineering. Build customer relationships, monitor account health, identify risks and opportunities, gather product feedback, and create repeatable onboarding and migration playbooks.