Top Tech Jobs & Startup Jobs in Boston, MA

Provide hands-on support for complex and regulated customer issues while improving AI-powered support systems, workflows, automation, and self-service experiences. Review AI agent performance, identify conversation patterns, develop support logic, manage escalations, and create policies and playbooks. The role requires strong ownership, quantitative thinking, and collaboration across product, engineering, and operations in an early-stage fintech startup.

Provides Tier 1 and 2 software support through portal, email, telephone, and chat. Documents issues, communicates proactively about failures, escalates complex problems to Engineering, and participates in on-call coverage. Maintains knowledge resources, identifies support trends, meets service and satisfaction goals, contributes to projects, and mentors new team members. Requires B2B software support experience, ticketing and CRM proficiency, Windows and Microsoft Office experience, strong communication skills, and familiarity with integration technologies preferred.

Drive revenue growth for procurement and compliance SaaS products by managing the full sales cycle across mid-market hospital pharmacy accounts. Generate pipeline, prospect new and existing customers, achieve recurring-revenue quotas, engage senior stakeholders, deliver presentations, negotiate contracts, maintain CRM reporting, and collaborate with marketing, business development, clinical strategy, customer success, and implementation teams. The role is remote across the continental United States and requires occasional travel.

Own end-to-end product design across web, native mobile, widgets, and portals. Partner with product and engineering to define problems, prototype, validate, ship, and iterate on solutions. Maintain and evolve Figma design systems, collaborate asynchronously, review implementations, and manage priorities independently. The role requires strong product judgment, research skills, responsive and accessible design knowledge, visual craft, and comfort using AI tools such as Claude.

Own and grow Trek, Electra, and Bontrager sales across a designated territory by managing retailer relationships, forecasting, prospecting, and pipeline activity. Advise dealers on merchandising, inventory, staffing, profitability, and continuous improvement. Recruit and onboard new retail partners, deliver product and sales training, monitor market trends, enforce brand standards, and represent Trek at events. The role requires regular in-person travel around the Hartford/Boston area, including occasional overnight trips.

Own a portfolio of mid-market and enterprise customers, driving adoption, measurable outcomes, renewals, retention, and expansion. Develop success plans, manage escalations, lead executive business reviews, and identify upsell opportunities. Partner cross-functionally with Sales, Support, Engineering, Product, and Marketing to resolve issues and improve customer experience. Use Salesforce, Planhat, analytics, automation, and AI-assisted workflows to scale impact. Mentor CSMs and improve customer success processes.

Reviews and underwrites indirect auto loan and lease applications, evaluates credit risk using bureau data and lending ratios, negotiates loan terms, documents decisions, and processes applications through funding. Builds relationships with credit unions and dealerships, collects missing documentation, supports fraud detection, compliance, software testing, process improvements, and departmental service-level goals. Requires flexible scheduling, strong communication, analytical, customer service, and problem-solving skills.

Own the product strategy and roadmap for advisor communication channels, contact center migration, live transcription, AI copilot coaching, conversation intelligence, follow-up workflows, and compliance. Define measurable outcomes, lead experimentation, and partner with engineering, data, sales, operations, and compliance to improve connection rates, advisor efficiency, and move-in rates.

Supports compensation programs, salary structures, job leveling, market pricing, pay equity, incentive plans, and regulatory compliance. Partners with HRBPs, Recruiting, and business leaders on pay recommendations, job classifications, salary surveys, and compensation analytics. Leads compensation technology improvements, prepares reports and dashboards, and contributes to broader Total Rewards and HR operations initiatives.

Manage medical device fulfillment logistics for cardiac and pulmonary rehabilitation programs. Monitor inventory, maintain records, investigate shipping and delivery issues, resolve lost, damaged, billing, and return concerns, and coordinate with carriers, warehouses, and internal teams. The role includes direct patient communication, troubleshooting fulfillment discrepancies, and escalating warehouse issues while working independently in a remote environment.