Top Tech Jobs & Startup Jobs in Boston, MA

Provide empathetic, timely support to customers, resolve inquiries and issues, document interactions, and escalate complex problems to appropriate teams.

Own Cognizo’s visual identity and design system across Figma, Webflow, sales presentations, one-pagers, case studies, battlecards, ads, social creatives, product graphics, and light motion. Build reusable templates, publish assets independently, and translate short briefs into polished design options. The role is fractional, remote, self-directed, and focused on establishing a consistent B2B SaaS brand across market-facing channels.

Own centralized workforce forecasting, capacity planning, headcount strategy, and cost optimization across multiple lines of business. Model trade-offs involving FTEs, BPO, overtime, productivity, and shrinkage; analyze demand changes; identify capacity risks; and translate findings into executive recommendations. Partner with Finance, Product, and Operations to govern assumptions, investigate plan variances, standardize planning frameworks, and support strategic staffing decisions.

Lead two engineering teams of 8–10 engineers, owning delivery, quality, capacity planning, sprint execution, OKRs, hiring, retention, and professional development. Establish scalable engineering processes, quality gates, testing standards, observability, and continuous improvement practices. Partner with Product Managers on roadmap execution while providing technical guidance on architecture, APIs, backend systems, infrastructure, and frontend platforms.

Design user interfaces for web and mobile applications, create social media content, marketing creatives, presentations, and brand assets, and develop wireframes, user journeys, prototypes, and UI designs. Collaborate with marketing, product, and content teams across multiple brands while maintaining design consistency. Contribute creative concepts for campaigns and branding, stay current with design trends, and build a portfolio through real-world projects.

Manage and improve customer renewal processes for the Americas, overseeing high-volume renewals, negotiations with channel partners and end users, account priorities, forecasting, and renewal performance reporting. Collaborate with sales, customer success, finance, and product teams to drive retention and customer satisfaction. Analyze renewal trends, identify risks and opportunities, manage contracts, and engage C-level stakeholders while developing scalable renewal playbooks.

Deputy to the Chief Engineer responsible for leading engineering personnel, planning and executing maintenance and repairs, managing spares and fuel operations, ensuring environmental compliance, supporting safety investigations, and maintaining the shipboard management system and risk assessments.

Create short-form finance and Excel content that demonstrates TabAI workflows, engage and educate audiences across social platforms, experiment with formats and insights, collaborate with TabAI on prompts and creative direction, and drive subscriptions via affiliate links while building a personal brand.

Leads complex enterprise customer implementations from closed-won commitment through go-live, adoption, measurable ROI, and account health. Owns implementation plans, milestones, risks, technical coordination, customer onboarding, executive updates, value realization, and process improvement. Partners across Sales, Product, Engineering, AI, and customer teams while identifying expansion signals. The role requires strong enterprise stakeholder management, technical understanding of integrations and workflows, and regular customer-site travel.

Leads business development and market expansion across India for ITIL products. Builds pipelines, develops partner and enterprise relationships, drives B2B sales strategies, mentors commercial and events teams, manages key accounts, coordinates with global teams, resolves customer issues, monitors targets, and represents the company at trade shows and strategic forums.