Top Tech Jobs & Startup Jobs in Boston, MA

Own strategic enterprise deals within TMT, consistently achieve quotas, build C-level relationships, develop solution knowledge and competitive proposals, and coordinate internal teams to close large contracts.

Provide L3/L4 technical support for ReversingLabs cybersecurity products: troubleshoot, debug, document solutions, assist deployments, escalate critical issues, collaborate with Product and Engineering, and maintain customer-facing knowledge and SLAs.

Manage full sales cycle for mid-market corporate legal accounts under 150 users. Prospect and generate new business, run discovery, lead demos with Sales Engineering, negotiate and close deals, maintain CRM pipeline and forecasts, and hit quarterly and annual bookings targets.

Lead a milestone-driven overhaul of internal documentation: audit Notion and Google Workspace assets, design unified taxonomy and content map, extract tribal knowledge, enable AI-assisted categorization, establish governance and change-management processes, and deliver thorough handoff artifacts for long-term maintenance.

Provide email and occasional phone support via Zendesk, resolve ~70 tickets/day with high one-touch and CSat targets, escalate complex issues to Tier 3, offer VIP white-glove support, communicate technical issues to development and merchants, follow documented procedures, and report recurring problems to management.

Own end-to-end servicing for a portfolio of healthcare provider clients: manage SLAs, vendor oversight, escalations, reporting, and client satisfaction. Coordinate cross‑functionally to resolve systemic issues, drive vendor improvements, and ensure high-quality patient experiences.

Own and resolve complex medical billing and insurance cases end-to-end after AI handoff. Contact providers, insurers, and collections; investigate claims and benefits; advocate for users; maintain clear documentation; communicate progress; and improve playbooks while partnering with Product and Engineering.

Lead enterprise data architecture and analytics strategy for a multi-brand e-commerce retailer. Build and scale a global data warehouse, lead analytics teams to optimize ROAS and profitability, partner with cross-functional leaders, and translate advanced analytics into measurable business impact.

The Renewal Manager drives customer retention through contract renewals for mid-market and enterprise accounts, enhancing collaboration with Customer Success Managers and identifying growth opportunities.

Serve as a strategic technical advisor to enterprise clients: coordinate resources, manage communications and SLAs, track and resolve support issues, analyze usage data, escalate critical concerns, and drive continuous improvement and client satisfaction.