Top Tech Jobs & Startup Jobs in Boston, MA

Lead UX research for Coinbase's Advanced Trade team, conducting mixed-methods studies with sophisticated traders. Synthesize qualitative and quantitative data to inform product roadmap, build scalable research programs, and guide stakeholders to translate insights into experiments and product decisions.

Provide Tier 2 technical support and own escalations across devices, apps, and cloud platforms. Administer enterprise SaaS (Google Workspace, Atlassian, Okta, Jamf, Slack), perform root cause analysis, build SOPs/KB content, partner with cross-functional teams, and use automation and generative AI responsibly to reduce tickets and improve service.

Lead and scale Coinbase's global social support program across Reddit, X, LinkedIn and adjacent channels. Define strategy, crisis playbooks, escalation workflows, SLAs and dashboards. Coordinate with Comms, Fraud, Product, Trust & Safety and Engineering to resolve incidents, prevent issues, and ensure empathetic public messaging. Present data-driven recommendations to executive leadership and oversee AI-to-human support handoffs and real-time social listening.

Lead contact center analytics by analyzing large datasets, building predictive models, ensuring data quality, and creating dashboards. Collaborate with cross-functional teams, identify AI/automation opportunities, present insights to executives, and maintain data privacy and repeatable reporting processes to improve customer experience and operational efficiency.

Support the Data Team with ad hoc analyses, SQL queries, dashboard maintenance, data quality, and AI-assisted analytics workflows. Prepare reports and presentations, document metrics and workflows, triage data requests via Jira, and help maintain data integrity across BI tools for internal stakeholders.

Drive net-new logo acquisition and revenue expansion by owning the full sales cycle, building and managing a robust pipeline, engaging C-level decision-makers, executing territory plans, using solution-oriented sales methodologies, collaborating with internal teams, maintaining forecast accuracy, and consistently meeting or exceeding revenue targets.

Partner with Health Plans and Partnerships to shape growth strategy using unit economics, scenario-based forecasting, and granular financial models. Evaluate trade-offs, drive data-driven decisions, translate financial concepts for non-finance partners, and partner cross-functionally to test assumptions and ensure operational accountability in a fast-paced healthcare marketplace.

Own launch, adoption, and expansion of health system partnerships by building stakeholder relationships, driving demand generation and clinic enablement, analyzing performance metrics, presenting data narratives, and meeting growth/referral targets across assigned accounts.

Lead and scale organic growth across SEO, AEO, and CRO. Own multi-year strategy, experimentation, site architecture, and measurement. Partner with Engineering, Product, and Design to improve discoverability and conversions, ensure HIPAA/WCAG compliance, manage P&L, recruit and mentor teams, and drive revenue through AI-native discovery and conversion optimization.

Lead design, build, and maintenance of FP&A workflows in Pigment, own data pipelines and integrations (NetSuite, Salesforce, HRIS), train finance partners, act as hands-on modeler, and drive AI adoption (Pigment AI agents, Claude) to improve budgeting, forecasting, and planning processes.

Drive expansion and revenue growth within existing enterprise accounts by positioning Skillsoft solutions to C-level buyers, managing complex sales cycles, collaborating with cross-functional teams, negotiating on value, demonstrating software, and building executive relationships to meet and exceed quota.

As a Client Executive, you will manage customer accounts, drive adoption of Cytora's AI solutions, and build relationships with clients while aligning strategic goals through business reviews and workshops.

Lead end-to-end Unanet ERP implementations for AEC clients: discovery, configuration, data migration, training, testing, go-live, and month-end support. Translate business and accounting requirements into scalable solutions, drive change management and adoption, mentor junior consultants, and use AI tools and automations to improve delivery. Travel up to 30% to support client engagements.

Conduct end-to-end fraud and AML investigations, manage KYC/KYB onboarding queues, perform merchant underwriting and due diligence, validate partners with support and banks, author investigative reports, and help refine FRAML processes to ensure regulatory and internal compliance.

Own and operate the Workforce Planning operating system: manage planning cycles, governance, executive reporting, enablement, adoption, cross-functional coordination, and delivery tracking to ensure consistent, scalable workforce planning outcomes.