Top Tech Jobs & Startup Jobs in Boston, MA

Manage customer accounts to minimize churn, drive engagement, and enhance product adoption. Serve as trusted advisor, resolve issues, and support customers' needs effectively.

Lead the full product lifecycle for Tenna's IoT platform: define vision and roadmap, translate concepts into user stories and acceptance criteria, prioritize backlog, run acceptance testing, analyze user and quantitative data, drive KPIs and adoption, collaborate with Engineering, Design, Marketing, and Customer Success, and support go-to-market and end-user research.

Provide tiered inbound support across phone, email, and chat; troubleshoot Tenna software and hardware; manage HelpScout/JIRA tickets; escalate and collaborate with Engineering, Product, QA and Hardware to resolve issues and identify trends; assist Customer Success and ensure correct provisioning and documentation.

The Renewals Manager is responsible for managing customer contract renewals, driving engagement and proactive strategies to mitigate churn and maximize revenue. This role involves collaboration with various departments, analyzing trends, and developing scalable processes for efficient renewals.

The Principal Data Engineer will lead data architecture initiatives, design scalable data systems, and oversee data standards across teams while ensuring high-quality data infrastructure and guiding engineering teams.

The Principal Architect will lead the technical direction of Tenna's platform by designing scalable systems, establishing standards, and guiding teams in implementing the technical strategy while ensuring system reliability and performance.

The Insurance Partnerships Manager leads relationship development across the insurance ecosystem, fostering partnerships, managing contracts, and driving revenue growth while collaborating across teams to deliver joint programs and client value.