Supports the sales team throughout the sales cycle through technical demonstrations, consultative discovery, negotiations, and platform expertise. Maintains demo environments, answers technical questions, supports customers, collaborates with Engineering and Product, leads internal training and onboarding, and contributes to sales strategy, reporting, and CRM administration. This remote role requires residence in or relocation to NY, NJ, or PA and travel of up to 60%.
Position Description
Tenna is searching for an experienced Sales Engineer to support our Sales Team. In this pivotal role, you'll be at the forefront of our sales efforts, providing strategic sales support throughout the entire sales cycle, including impactful product demonstrations and negotiations. You'll be the go-to expert, answering prospective customer questions precisely while maintaining software demonstration environments tailored to specifications. By using a consultative approach, you'll gain a deep understanding of our prospective customers' pain points and effectively address their needs. Additionally, you'll collaborate closely with various internal teams, including Customer Success, Engineering, and Product. As the Subject Matter Expert (SME) on Tenna's platform, you'll lead internal product training, ensuring that our Sales and Customer Success teams are well-equipped to excel and advise on our offerings. If you're ready to make an impact and be a key player in our growth journey, this might be your perfect role.
Why Tenna?
At Tenna, we believe the best is right in front of all of us, and that each day holds more potential than the one before. We believe every new discovery can lead to something better than we thought possible. When we boil it down, the top five qualities that define the Tenna Team are quality-obsessed, gritty, continuous learners, collaborative problem solvers, and just plain awesome. Sound like you? Join us as we empower our customers to control their mixed assets anytime, anywhere, on one comprehensive platform. Apply now!
Important - We are only considering candidates currently living in or willing to relocate to the following states: NY/NJ/PA.
Your Responsibilities
- Provides technical sales support to the Sales Team by actively participating in all aspects of the sales cycle, including product demonstrations.
- Answers prospective customer questions and fully conveys the technical capacities of our platform.
- Builds and maintains software demonstration environments per specifications.
- Employs a consultative approach to better understand and address prospective customers’ pain points.
- Works with Customer Success to field and address technical support questions from existing customers as needed.
- Collaborates cross-functionally with Engineering and Product to stay abreast of all platform-specific changes and resolve customer issues.
- Is aware of our product roadmap, our hardware products, and new feature rollouts.
- Serves as the company’s SME on platform-specific features and functionalities.
- Leads all product-specific support and training internally.
- Onboard all newly hired Sales and Customer Success Reps onto the platform.
- Certifies and signs off on all internal training programs once complete.
- Collaborates with Marketing to revise technical presentations and materials.
- Evaluate our current Sales and Customer Success strategies, recommending adjustments when needed.
- Liaises with Executive Leadership on internal training, strategy, and product roadmap.
- Works on ad hoc reporting as needed.
- Assists with maintaining Salesforce and HubSpot databases.
Qualifications
- 5+ years’ experience in a Sales Engineer or pre-sales role.
- 5+ years’ experience providing technical support within a SaaS environment.
- Experience working within construction technology or the construction industry is an absolute plus.
- Experience working in a technical, production-driven environment.
- Bachelor’s Degree in Business, Marketing, Computer Science, or a related field is preferred.
- Strong experience with Salesforce, Help Scout, HubSpot, or similar programs preferred.
- A self-motivated and adaptable person with a strong service orientation and a “do what it takes” attitude.
- Strong, active analytical curiosity and creativity, as well as flexible critical thinking and problem-solving abilities.
- Solid computer skills (Microsoft Office, Excel, PowerPoint, etc.).
- Ability to flexibly travel 50% as business dictates.
- Ability to prioritize and multitask in a fast-paced environment.
- Positive attitude with a strong desire to learn and stay abreast of changes to our platform.
Benefits, Perks, & Additional Information:
- Full-time opportunity
- Location: Remote – must be based in or willing to relocate one of the following states: NY/NJ/PA.
- Travel required, up to 60%.
- Competitive compensation package and commission plan offered.
- Robust, low-cost benefit packages are offered.
- Benefit coverage begins on the first date of employment.
- Paid Time Off and Volunteer Time Off are offered.
- Dependent Care offered.
- 401k match.
- Employee referral bonuses.
As an Equal Opportunity Employer, Tenna is committed to building a diverse team. We welcome different perspectives and opinions to foster innovation, authenticity, and excellence across all parts of our company, and are committed to providing employees with a work environment free of discrimination and harassment.
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