Jobs at Tenna

Provides technical customer support through phone, email, chat, and hotline channels; troubleshoots platform and device issues, manages support tickets, onboards users, provisions permissions and asset data, and escalates bugs or feature requests. Collaborates with Engineering, Hardware, Product, QA, and Sales while supporting customer retention and renewals. The role is remote, requires Spanish proficiency, Monday–Friday availability plus one Saturday monthly, and up to 20% travel.

Supports the sales team throughout the sales cycle through technical demonstrations, consultative discovery, negotiations, and platform expertise. Maintains demo environments, answers technical questions, supports customers, collaborates with Engineering and Product, leads internal training and onboarding, and contributes to sales strategy, reporting, and CRM administration. This remote role requires residence in or relocation to NY, NJ, or PA and travel of up to 60%.

Owns new customer acquisition and revenue growth across an assigned Boston-area territory. Responsibilities include prospecting, relationship development, product demonstrations, proposals, negotiations, contract closing, CRM outreach, pipeline management, and quota attainment. The role sells enterprise software to construction-related customers, engages executives and field employees, develops account-specific strategies, collaborates cross-functionally, and travels up to 70% for prospecting and onsite sales meetings.

Engineering Manager leading multiple software development teams and owning people management, staffing, project delivery, timelines, dependencies, risk mitigation, deployment readiness, and process improvement. The role partners closely with Product Management and Tech Leads to define scope, manage tradeoffs, ensure delivery commitments, develop engineering talent, and maintain engineering quality and predictability. This is a remote, nationwide position requiring 8–10% travel.

Provides advanced customer support through phone, email, chat, and hotline channels. Diagnoses software, hardware, and platform issues; manages Help Scout and JIRA tickets; assists with Tenna app navigation and tracker monitoring; identifies issue trends; and collaborates with Product, Engineering, Hardware, QA, Sales, and Customer Success teams to resolve problems and communicate solutions.

Lead Tenna’s product organization and partner with executives to define and execute strategy for its B2B SaaS, mobile, and hardware-enabled platform. Responsibilities include managing distributed product teams, establishing roadmaps and metrics, overseeing product development at scale, removing execution barriers, engaging customers, and aligning Product, Engineering, Design, Sales, Marketing, and Operations. The role requires hands-on leadership, strong technical fluency, executive communication, and experience scaling complex industrial B2B products.

Leads and develops a global Product team, translating business strategy and product vision into roadmaps and executable plans. Partners with Engineering, Hardware, Design, Sales, Customer Success, and executives to deliver scalable B2B SaaS, mobile, and hardware-enabled products. Uses customer feedback, analytics, and market insights to guide decisions, manages product lifecycles, communicates risks and progress, and ensures high-quality execution across multiple teams.

Lead the full product lifecycle for Tenna's IoT platform: define vision and roadmap, translate concepts into user stories and acceptance criteria, prioritize backlog, run acceptance testing, analyze user and quantitative data, drive KPIs and adoption, collaborate with Engineering, Design, Marketing, and Customer Success, and support go-to-market and end-user research.

Generates and qualifies sales leads through phone, email, inbound communications, targeted research, and Account Based Marketing campaigns. Communicates product value, identifies prospect pain points, schedules product demonstrations, facilitates qualified handoffs to sales representatives, and maintains accurate CRM records. The role is fully remote, supports enterprise software sales, and includes up to 10% travel.

The Principal Data Engineer will lead data architecture initiatives, design scalable data systems, and oversee data standards across teams while ensuring high-quality data infrastructure and guiding engineering teams.

The Principal Architect will lead the technical direction of Tenna's platform by designing scalable systems, establishing standards, and guiding teams in implementing the technical strategy while ensuring system reliability and performance.

Lead full-cycle recruiting strategy and execution for Sales, Customer Success, and support teams. Build proactive sourcing pipelines, optimize candidate experience and ATS data hygiene, develop structured interviews and scorecards, manage employer branding and recruiting events, monitor diversity metrics, and partner with leadership on workforce planning, internal mobility, and hiring SLAs.

The Insurance Partnerships Manager leads relationship development across the insurance ecosystem, fostering partnerships, managing contracts, and driving revenue growth while collaborating across teams to deliver joint programs and client value.