Top Tech Jobs & Startup Jobs in Boston, MA

Execute and optimize multi-channel CRM campaigns (email, push, SMS, in-app) using marketing automation platforms. Manage audience segmentation, QA, deployment, A/B testing, reporting, and data integrations. Collaborate cross-functionally to improve targeting, personalization, and lifecycle performance using analytics and AI-driven tools.

Lead the CX Technology Operations strategy, optimize AI-enabled tooling, partner with cross-functional teams, and oversee vendor management and platform performance to improve customer support and satisfaction.

Lead the Customer Management Risk Strategy team, oversee credit strategies for customer engagement, reduce losses, and collaborate with cross-functional teams.

The Compliance Manager will enhance the compliance program for Zip's US operations in BNPL, lending, and payments, ensuring regulatory alignment and collaborating with various teams to support innovation and growth.

Lead and expand enterprise merchant partnerships across fintech, payments, and eCommerce. Create data-driven account plans, drive GMV growth, manage renewals and negotiations, run QBRs, coordinate cross-functional initiatives (product, marketing, data, ops), and use AI-driven insights to personalize strategies. Must influence C-suite stakeholders and travel 30–40% for client engagements.

Lead and manage strategic partnerships at Zip to drive merchant and consumer growth, leveraging deep expertise in AI and technology platforms.

The Senior Enterprise Account Executive will lead strategic sales targeting Fortune 1000 merchants, managing complex deals and building relationships to drive revenue growth through tailored payment solutions.

Lead and scale Zip's AI-powered product portfolio, owning strategy, execution, and metrics for agentic AI products. Define roadmaps, prioritize features, balance model performance/latency/cost tradeoffs, collaborate cross-functionally, ensure regulatory compliance, and drive measurable ROI and adoption.

Lead design and maintenance of scalable test frameworks for web, mobile, and backend systems. Embed quality early across CI/CD, reduce flakiness, define metrics, mentor engineers, and drive automation and intelligent testing improvements to enable faster, reliable releases.

Lead second-line oversight of enterprise issue and incident management: assess classifications, root causes, and remediation; drive investigations, lessons learned, metrics, and governance reporting; partner with business and regional risk teams to identify systemic risks and improve controls using analytics and AI-enabled tools.