Leads regional account management and a team of Senior Account Managers supporting iLottery customers. Oversees strategic customer success, service delivery, contracts, SLAs, regulatory compliance, renewals, executive reporting, and account growth. Serves as executive sponsor for major accounts and vendor partnerships while coordinating cross-functional initiatives across product, marketing, legal, and finance. Requires extensive account leadership experience, iLottery or gaming expertise, government-client familiarity, and travel across North America.

Leads product solution definition for iLottery clients by gathering requirements, translating business and technical needs into build specifications, and collaborating with product and development teams throughout the software lifecycle. Researches technologies, industry trends, and competitors to recommend improvements, optimize product performance, and deliver digital solutions. Partners with executives and cross-functional stakeholders while managing projects using Agile and Waterfall methodologies.

The Data Analyst will develop and enhance business intelligence solutions, providing actionable insights through data analysis and reporting, while collaborating with business teams.