Top Tech Jobs & Startup Jobs in Boston, MA

Architects and validates field go-to-market motions for newly launched enterprise security products. Designs demos, proof-of-value structures, messaging, and scalable sales processes; conducts customer discovery and live-deal testing; analyzes competitive losses; and communicates product and positioning insights to Product Management and Product Marketing. Owns the General Availability handoff, documenting successful approaches and enabling the field to execute independently.

Serve as the primary technical advisor in enterprise sales cycles, leading discovery, architecture discussions, product demonstrations, competitive research, and Proof of Value programs. Translate security technology into measurable business outcomes, address email and identity security challenges, educate sales teams and partners, and guide senior stakeholders toward successful enterprise outcomes.

Lead the Mid Market Customer Success organization, including managers of Mid Market and Digital CSM teams. Set segmented high-touch and tech-touch strategies, own renewal and expansion outcomes, develop success programs, monitor customer health, and represent customer needs internally. Partner with Sales, Renewals, Product, Engineering, and Support while serving as an escalation point and scaling high-performing global teams.

Manages and develops the SDR team by recruiting, hiring, training, setting productivity metrics, driving qualified pipeline generation, forecasting sales-qualified pipeline, and facilitating quarterly business reviews. The role establishes regional SDR strategy, enables consistent quota overachievement, and builds executive-level customer and partner relationships through consultative, value-based selling approaches.

Leads regional field and partner marketing initiatives across the TOLA region to generate enterprise pipeline and revenue. Owns campaign, event, ABM, and digital program strategy and execution; partners with sales, channel, and marketing teams; manages budgets and timelines; forecasts pipeline impact; adapts tactics based on performance; customizes messaging; reports insights using Salesforce, Marketo, and Sigma; and mentors junior marketers.

Sell Abnormal AI cybersecurity solutions to enterprise accounts with more than 3,000 mailboxes. Responsibilities include prospecting, pipeline generation, qualifying opportunities, presenting tailored solutions, negotiating complex sales, closing new logos, expanding existing accounts, supporting renewals, maintaining accurate sales-system data, and collaborating with sales engineering, marketing, product, and customer success teams.

Sell Abnormal AI cybersecurity solutions to enterprise accounts with more than 3,000 mailboxes. Responsibilities include prospecting, building pipeline, qualifying opportunities, presenting tailored solutions, negotiating complex deals, closing new business, expanding existing accounts, supporting renewals, maintaining accurate sales-system data, and collaborating with sales engineering, customer success, product, marketing, and channel teams to exceed annual recurring revenue targets.

Provides L1 technical support for enterprise customers using cloud email and SaaS security platforms. Resolves configuration, API, integration, false-positive, and threat investigation issues through troubleshooting and log analysis. Communicates root causes and recommendations, partners with Engineering and Product, supports onboarding, maintains knowledge documentation, and identifies recurring customer issues. Requires 4+ years of cybersecurity, SaaS, or enterprise technical support experience, strong email security and cloud ecosystem knowledge, API troubleshooting skills, and excellent communication.

Manage and grow an enterprise SaaS customer portfolio by driving adoption, value realization, retention, renewals, and expansion. Build executive relationships, develop success plans, conduct business reviews, identify risks and upsell opportunities, and coordinate remediation efforts. Partner cross-functionally with Sales, Product, Engineering, and Support while maintaining product knowledge and delivering measurable customer outcomes.

Manages enterprise customer relationships for a SaaS email security platform, leading onboarding, adoption, success planning, QBRs, escalations, retention, and expansion. The role communicates ROI, monitors customer health, delivers education, coordinates cross-functional issue resolution, shares product feedback, and aligns stakeholders on measurable business outcomes.