Top Tech Jobs & Startup Jobs in Boston, MA

Provides second-line technical support for SaaS and private-cloud environments, diagnosing complex AWS, Kubernetes, API, search, and agentic-system issues. Partners with Engineering, Product, and customer-facing teams to resolve cases, lead technical account reviews, identify risks, improve processes, and create runbooks and documentation. Builds reusable AI workflows, prompt libraries, and MCP-connected investigation tools while mentoring junior engineers and supporting strategic customers.

Lead Customer Success Operations roadmap execution, scale processes and tools, own CS metrics strategy and reporting, manage a Senior Analyst, act as senior escalation for operational issues, partner cross-functionally (Product, Sales, Finance, BI), and operationalize scalable playbooks and governance for CS programs and QBRs.

Support Customer Success Operations by building and maintaining CS metrics and reporting (NRR, GRR, renewal, usage KPIs), partnering cross-functionally on complex deployments, and executing strategic CS programs. Serve as a go-to resource for account-level context, QA reporting, and initiatives like CS platform and usage-based pricing. Influence stakeholders, manage multiple priorities, and translate data into actionable insights for CS leadership.

Lead broker content and partner marketing initiatives: coordinate co-branded articles, webinars, and events; manage editorial calendar and content workflows; liaise with sell-side research teams and internal stakeholders; track performance metrics; maintain team processes and provide project management and occasional proofreading support to deliver timely research and thought leadership programs.

The Account Executive will drive new business sales across Financial Services, manage the sales pipeline, conduct demos, and build relationships with clients, while exceeding revenue targets.

Provide first-line customer and product support for AlphaSense’s platform via email, chat, and calls. Troubleshoot, triage, and escalate issues; drive documentation and training; partner with Product, Engineering, and SRE on incidents and feature feedback; own knowledge base updates and beta feature testing.

Lead quality strategy for an AI-first platform: define testing standards, metrics, and automation; validate AI models and data pipelines; design API and UI tests; coach teams on shift-left quality and release gates; improve observability and performance practices to ensure scalable, data-driven quality outcomes.

Own and evolve AlphaSense's structured financial data taxonomy, define label conventions and governance, collaborate cross-functionally to implement scalable, production-ready data structures, ensure AI/LLM compatibility, document standards, resolve onboarding inconsistencies, and build repeatable taxonomy frameworks for future growth.

The Account Executive will focus on new business acquisition in the Financial Services market, managing end-to-end sales processes, and building strong client relationships to achieve sales targets.

Design, operate, and evolve CI/CD and delivery infrastructure for ~400 engineers. Build developer-facing tooling, champion progressive delivery (canaries, automated rollbacks), own end-to-end delivery from merge to production, improve pipeline reliability and speed, evolve the Internal Developer Portal, and embed AI-assisted workflows into the software development lifecycle.