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Lead the Customer Success department to enhance retention and growth through strategic leadership, team development, and cross-functional collaboration, while managing complex account scenarios and key performance indicators.

Lead strategy and roadmap for Rapid7's next-generation SIEM platform. Align cross-functional teams, translate customer and market insights into prioritized roadmaps, drive delivery of scalable SIEM, SOAR, Threat Intelligence, and AI capabilities, and measure customer impact to continuously improve the MDR customer experience.

The Vector Command Specialist supports clients by improving their security through attack surface analysis, customer liaison, and managing security consultant deliverables.