Own the full enterprise sales cycle for cloud-based fire and EMS operations software, from prospecting and discovery through solution design, proposal, negotiation, and closing. Build strategic pipelines, manage complex government buying groups, align solutions to public safety needs, maintain CRM and forecast accuracy, and collaborate with Sales Engineering, Marketing, Implementation, and Customer Success. Guide agencies through GovTech procurement while driving new ARR growth and expansion.

Leads EPR FireWorks’ client onboarding and software implementation lifecycle across SMB and mid-market accounts. Owns onboarding methodology, implementation standards, capacity planning, reporting, escalations, and client go-live success. Manages and develops Implementation Project Managers and Specialists, oversees complex integrations and data migrations, coordinates with Sales, Product, Engineering, Support, and Client Success, and ensures effective transition from signed contract through post-go-live continuity.