Top Tech Jobs & Startup Jobs in Boston, MA

Handle inbound and outbound customer interactions via phone, email, and chat; resolve inquiries, process orders and account updates, document interactions in CRM, escalate complex issues, meet call-quality and productivity targets, and support billing, scheduling, and basic troubleshooting.

Provide administrative support across HR functions including recruitment, onboarding/offboarding, employee records management, payroll/benefits support, training coordination, attendance and leave tracking, HR reporting, and employee communications while maintaining confidentiality and assisting HR managers with projects.

Provide day-to-day administrative support including managing calendars, correspondence, phone and email triage, document preparation, data entry, records management, meeting coordination, basic accounting support, travel arrangements, and HR administrative tasks while maintaining confidentiality and organization.

Provide high-level administrative and operational support to executives: manage complex calendars, communications, meetings, travel, confidential documents, expense reports, and projects. Coordinate stakeholders, prepare presentations and reports, track action items, and anticipate executive needs with discretion and minimal supervision.

Supports customers across their lifecycle by answering inquiries, coordinating onboarding, maintaining CRM records, tracking tasks and renewals, escalating issues, preparing reports, and working with internal teams to improve satisfaction and retention.