Top Tech Jobs & Startup Jobs in Boston, MA

Monitor customer network infrastructure, respond to alarms, manage trouble tickets, perform initial connectivity troubleshooting, and escalate complex incidents. Communicate with customers and internal teams, maintain knowledge-base documentation, improve SOPs, mentor junior analysts, and participate in an on-call rotation. The role requires networking fundamentals, technical support experience, familiarity with monitoring and ticketing systems, strong communication, and careful adherence to procedures.

Manage telecommunications regulatory compliance projects, prepare and file FCC and state PUC documents, support client accounts, coordinate regulatory processes, and ensure accurate, timely deliverables. Serve as a client contact, collaborate with senior consultants, contribute to business development, and monitor broadband industry and regulatory developments. The role requires strong organization, communication, problem-solving, and independent project execution skills in a fast-paced consulting environment.

Sell and grow Tax & Regulatory Compliance Managed Services by prospecting, managing full sales cycles, closing new business, expanding existing accounts, maintaining CRM (NetSuite), collaborating with internal teams, and supporting customer engagement including periodic travel.

Hands-on Software Architect to design and build full-stack, AI-enabled SaaS products and internal tools. Define architecture, reusable components, CI/CD, security, and AI-assisted development practices. Write production code, lead technical decisions, integrate LLMs/RAG/agents and vector search, and establish standards for deployment, testing, and maintainability while accelerating prototype-to-MVP delivery.

Prepare, review, and submit regulatory compliance filings to the FCC, PUCs, and state agencies for telecom clients. Coordinate with clients, analyze financial and operational data, maintain regulatory knowledge, and ensure timely, accurate reporting to support compliance.

Lead senior-level consulting engagements for broadband and telecommunications clients, advising C-level executives on organizational design, process improvement, operational transformation, and strategy. Manage multi-disciplinary projects from assessment through implementation, develop performance metrics and governance, drive business development, and mentor consultants to deliver measurable client outcomes.

Consult with broadband and telecom clients to analyze business processes, recommend improvements, lead cross-functional projects, develop presentations and workshops, and manage client relationships while supporting up to 20% travel.

Manage annual business tax and license renewals, coordinate tax exemption requests and documentation, track deadlines and status, communicate with clients and tax authorities, and support tax registrations, account updates, and closures as workload permits.

Design and develop client-facing e-learning and self-paced courses, own and administer the LMS, support webinars and live events, manage shifting priorities and projects, partner with subject-matter experts to refine content using learner data, and improve processes and platform experience.

Lead JSI's grants and post-award compliance practice for broadband funding (BEAD, ARPA), set methodology and quality standards under 2 CFR 200, manage audits and agency inquiries, own revenue and BD pipeline, hire and lead a distributed team, integrate operations across combined organizations, mitigate compliance risks, and personally deliver client advisory and billable work while driving process improvement and automation.