Monitor customer network infrastructure, respond to alarms, manage trouble tickets, perform initial connectivity troubleshooting, and escalate complex incidents. Communicate with customers and internal teams, maintain knowledge-base documentation, improve SOPs, mentor junior analysts, and participate in an on-call rotation. The role requires networking fundamentals, technical support experience, familiarity with monitoring and ticketing systems, strong communication, and careful adherence to procedures.
JSI invites you to join our team a remote, overnight NOC Analyst II on our NOC team, where you'll play a critical role in advancing broadband and telecommunications initiatives that expand connectivity and drive digital inclusion—while advancing your career within a mission-driven, growth-focused organization.
About the Company:
JSI is a leading full-service consulting firm specializing in broadband solutions. For over 60 years, we have provided independent communications service providers with expert financial, engineering, management, operational, regulatory, and strategic guidance. Our extensive industry knowledge and proven track record of success have empowered clients to achieve sustainable growth and profitability. With clients nationwide and a powerful presence in markets across the United States, JSI empowers rural and regional broadband providers to expand, evolve, and excel in a rapidly shifting digital world.
JSI is a leading full-service consulting firm specializing in broadband solutions. For over 60 years, we have provided independent communications service providers with expert financial, engineering, management, operational, regulatory, and strategic guidance. Our extensive industry knowledge and proven track record of success have empowered clients to achieve sustainable growth and profitability. With clients nationwide and a powerful presence in markets across the United States, JSI empowers rural and regional broadband providers to expand, evolve, and excel in a rapidly shifting digital world.
Position Overview:
We are seeking a motivated and reliable individual to join our overnight Network Operations team. This is a mid-level position designed for someone with a demonstrated history of technical efficiency, a strong aptitude for technology, and the discipline to follow and refine established procedures. The position requires availability to work overnight hours.
We are seeking a motivated and reliable individual to join our overnight Network Operations team. This is a mid-level position designed for someone with a demonstrated history of technical efficiency, a strong aptitude for technology, and the discipline to follow and refine established procedures. The position requires availability to work overnight hours.
Responsibilities
- Proactive Monitoring: Actively monitor customer network infrastructure using established NOC tools to identify issues and respond to alarms with increased autonomy and speed.
- Ticket Management: Create, work, and update trouble tickets for network issues with accuracy and attention to detail.
- Basic Troubleshooting: Perform initial diagnosis of connectivity issues by following Standard Operating Procedures (SOPs) and troubleshooting guides.
- Escalation: Identify complex incidents that require advanced troubleshooting and escalate them to NetOps Engineering or appropriate resources after ensuring all basic checks are exhausted.
- Communication: Communicate updates in a clear, professional manner to customers and internal stakeholders via phone, tickets, and email.
- Documentation: Assist in maintaining the team knowledge base; identify outdated SOPs and suggest specific updates to improve team efficiency.
- Mentorship: Provide guidance and act as a first-level resource for Network Analyst I team members regarding procedural questions.
- On-Call: Participate in an on-call rotation as required.
Required Qualifications
- Technical Aptitude: Strong familiarity with general computing (Windows, Web Browsers, Microsoft Office) and a demonstrated ability to master new network monitoring software quickly.
- Problem Solving: Ability to follow and validate logical workflows and written instructions to resolve network issues.
- Communication: Strong verbal and written communication skills; ability to remain professional and calm under pressure during high-traffic events.
- Customer Service: Proven experience interacting with customers or clients in a technical support capacity.
- General Networking: Strong understanding of Internet connectivity, IP addressing, and the function of routers/switches.
- Hardware: Familiarity with basic computer hardware and cabling (Ethernet, Fiber jumpers).
- Experience: 1–3 years of work experience in a NOC or technical support environment.
- Education: High School Diploma or GED is required. An associate or bachelor’s degree in a technical field is preferred.
Knowledge Of:
- Ticketing: Prior experience with ticketing systems and maintaining accurate data entry.
- Monitoring: Experience with network monitoring tools, dashboards, and interpreting alarm data.
Professional Compentencies:
- Reliability: Demonstrated history of punctuality and consistent attendance.
- Initiative: A self-starter who proactively seeks out documentation improvements or learning opportunities during downtime.
- Attention to Detail: Ability to follow and audit detailed instructions without skipping steps.
Benefits & Compensation
- Competitive salary + performance-based bonuses.
- Comprehensive benefits package (medical, dental, vision, 401(k))
- Generous PTO and wellness opportunities.
- Ongoing professional development and educational opportunities.
About
To learn more about JSI, visit us at jsitel.com.
Similar Jobs
Fintech • Machine Learning • Payments • Software • Financial Services
Provides high-touch concierge services for high-net-worth clients across dining, travel, experiences, and luxury goods. Responsibilities include communicating with clients, restaurants, vendors, and team members; completing member requests end to end; and sourcing content ideas. Requires strong customer service, communication, multitasking, problem-solving, luxury hospitality knowledge, and availability for evening and weekend schedules.
Fintech • Machine Learning • Payments • Software • Financial Services
Analyzes business challenges and opportunities for Capital One Shopping, developing strategic recommendations, product and pricing models, credit risk models, marketing insights, and monitoring plans. Leads cross-functional initiatives with IT, Sales, Operations, and Finance to improve growth, profitability, customer experiences, and credit performance. Requires strong quantitative analysis, communication, business judgment, and execution skills.
Top Skills:
SQL
Artificial Intelligence • Big Data • Healthtech • Information Technology • Machine Learning • Software • Analytics
Supports community management, social listening, misinformation monitoring, reputation response, and trend intelligence across enterprise social channels. Engages audiences, identifies emerging narratives and risks, develops response resources, coordinates escalations, and translates social insights into actionable recommendations for communications, content, and engagement strategies.
Top Skills:
Community Management ToolsSocial Listening ToolsSocial Media PlatformsSprinklr
What you need to know about the Boston Tech Scene
Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
Key Facts About Boston Tech
- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Thermo Fisher Scientific, Toast, Klaviyo, HubSpot, DraftKings
- Key Industries: Artificial intelligence, biotechnology, robotics, software, aerospace
- Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
- Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories
