Lead day-to-day SOC operations, oversee CCTV/ACS/VMS, manage personnel and training, produce intelligence and incident reports, develop SOC SOPs, coordinate with guard forces, conduct threat assessments and investigations, and brief leadership on security posture.

The Assistant Director manages daily SOC operations, liaises with supervisors, and oversees security protocols and team training, ensuring efficient intelligence-driven support.

The Case Manager reviews investigation reports for accuracy, guides investigators, monitors case compliance, handles customer complaints, and prepares statistical reports.