Top Tech Jobs & Startup Jobs in Boston, MA

Serve as primary partner contact, troubleshoot partner integration issues, coordinate internal teams to meet partner needs, and report partner satisfaction and process gaps to leadership.

Manages a portfolio of SMB accounts as a trusted advisor. Leads renewals, identifies expansion opportunities, conducts QBRs, synthesizes customer feedback for Product, and measures business impact.

Respond to and resolve customer inquiries via email, document interactions in the CRM, collaborate with internal teams on complex issues, and identify inquiry trends to recommend system improvements.

Serve as primary patient contact, handle inquiries and concerns, gather and analyze feedback, collaborate with clinical and operations teams, and track patient satisfaction metrics to improve processes.

Lead client implementations from sales handoff through onboarding, ensuring onboarding completes within 30 days, maintaining playbooks, reporting on implementation pipeline, and removing roadblocks.

Support post-sales customer lifecycle by onboarding customers, managing renewals, driving long-term engagement, running feature training and meetings, liaising with Product/Engineering, and identifying churn risks.

Provide empathetic, high-quality support via email, chat, and phone to help customers navigate the Turquoise platform, troubleshoot account or technical issues, document interactions in CRM (Zendesk/Salesforce), and escalate complex problems to internal teams.