Support post-sales customer lifecycle by onboarding customers, managing renewals, driving long-term engagement, running feature training and meetings, liaising with Product/Engineering, and identifying churn risks.
Description: Supports the post-sales customer lifecycle, focusing on onboarding, renewals, and long-term engagement.
Responsibilities:
Assist in developing strategic account plans to enhance retention.
Own customer meetings and follow-ups regarding new feature training.
Act as a liaison between customers and internal Engineering or Product teams.
Proactively identify and communicate potential customer churn risks.
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