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Leads the design, implementation, administration, troubleshooting, and lifecycle management of enterprise Cisco network infrastructure supporting classified and unclassified DoD environments. Oversees network operations teams and infrastructure projects, maintains routing, switching, voice, and security services, ensures STIG and DoD compliance, manages incidents and escalations, coordinates vendors, develops procedures and topology documentation, and provides emergency operational support.

Leads communications system requirements development, validation, lifecycle management, technical reviews, stakeholder workshops, site surveys, project planning, reporting, procurement support, and transition to implementation. Ensures IT infrastructure projects comply with Air Force, DoD, cybersecurity, RMF, and related government standards. Supports CSRDs, CIPS activities, cost estimates, statements of work, configuration control, modernization planning, and project management processes for Hanscom AFB.

Supports and maintains classified and unclassified network infrastructure for Hanscom Air Force Base. Responsibilities include designing, configuring, troubleshooting, and upgrading routers, switches, IP address management, network monitoring tools, and VoIP environments. Maintains topology documentation, supports DoD and Air Force compliance, coordinates vendor and tier-three support, resolves customer network issues, researches technical solutions, and participates in emergency and after-hours operations.

Manages information security and vulnerability remediation for DoD systems. Responsibilities include analyzing ACAS scans, applying patches and security fixes, troubleshooting Windows systems, repackaging software with PowerShell, reviewing configurations against DISA STIGs, supporting HBSS, and meeting customer service and ticket-resolution metrics. Requires Windows, Active Directory, hardware, scripting, cybersecurity tool, communication, and customer support expertise, plus Security+ certification and a TS/SCI clearance.

Design, implement, manage, and troubleshoot enterprise unified-communications/voice solutions per Air Force standards. Configure Avaya Aura suite, SBCs, E-911, ACDs; perform capacity planning, protocol analysis, vendor evaluations, topology documentation, and 24/7 operational support while maintaining security and accreditation requirements.

The Network Engineer designs, manages, and troubleshoots network solutions, ensuring network performance, compliance, and support for over 5500 users, while coordinating with IT teams and vendors.