Top Tech Jobs & Startup Jobs in Boston, MA

Responds to customer inquiries through inbound phone and email, supports online ordering, processes payments securely, resolves concerns, and escalates priority issues. The role represents the client’s brand, maintains professional and empathetic communication, meets performance standards, protects customer information, and contributes to continuous improvements in the support experience.

Analyzes potentially fraudulent transactions, monitors assigned customer profiles, investigates alerts, reviews red flags, performs KYC checks, gathers case information, and recommends escalation or closure of suspicious activity cases in accordance with AML policies.

Detect and prevent fraudulent financial activity by monitoring transactions, investigating incidents, recording fraud losses, conducting root-cause analysis, improving controls, tracking emerging threats, supporting fraud-management infrastructure, and providing fraud-awareness training and guidance to business units.

Analyze financial transactions to detect fraud, investigate incidents, record losses, identify root causes, improve controls, monitor emerging threats, maintain fraud intelligence networks, support fraud risk infrastructure, and provide awareness training and guidance to business and support teams.

Reviews fraud appeals, high-risk transactions, pending payments, user behavior, and chargeback or representment cases. Matches payment and identity documentation, evaluates fraud risk across business lines, handles customer escalations, follows and updates SOPs, meets SLA and accuracy targets, and reports fraud trends to strategy teams. The role also supports blacklist releases, whitelisting, transaction approvals, and enforcement of policies across a global user base.

Onboard new customers from signup through their first transaction, guiding account verification and setup while explaining platform value. Own early-lifecycle engagement metrics, including conversion, engagement, and customer NPS. Ensure client records meet AML and KYC requirements, review data accuracy and completeness, and perform enhanced due diligence on sensitive clients. The role requires Mandarin and English communication and rotating shift availability, including weekends.

Reviews and records supplier invoices, verifies purchase order information, files payment documents, submits payment requests, and follows up on missing acceptance forms. The role also supports invoice rejection, fixed asset entry issues, payment document closure, prepayment reconciliation, tax assessments, and quality inspections while maintaining accurate ledgers and meeting strict processing timelines.

Analyze potentially fraudulent transactions and monitor assigned customer profiles for suspicious activity. Review alerts, investigate cases, gather supporting information, conduct KYC checks, assess red flags, and recommend escalation or closure according to AML policies and procedures.

Conducts quality assurance evaluations for customer service operations, performs root-cause and data analysis, provides progress reports, resolves process questions, and serves as a QA subject matter expert. The role also supports escalation handling and participates in problem-prevention and continuous-improvement projects.

Manage multilingual digital marketing campaigns across email, social, and other channels for partner brands in Asia. Responsibilities include campaign planning, content and asset creation, database segmentation, member engagement and retention, partner reporting, performance analysis, and campaign optimization. The role requires collaboration with designers, translators, agencies, and partnership stakeholders, along with expertise in email marketing platforms and Asian social media channels.