Top Tech Jobs & Startup Jobs in Boston, MA

Reviews, classifies, removes, and escalates user-generated content according to client policies and community guidelines. Maintains quality and KPI targets while handling potentially disturbing material, protecting customer information, completing training, and following confidentiality and operational procedures. The role requires rotational-shift availability and is performed onsite, not remotely.

Respond to customer inquiries through inbound calls and email, support online orders, process payments securely, resolve concerns, escalate priority issues, and maintain a professional brand experience. The role requires meeting service KPIs, protecting customer information, following policies, collaborating with teammates, attending training, and continuously improving support quality. Urdu language proficiency and B2-level English are required.

Provides inbound and outbound sales support through web and telesales channels. Advises customers on products, explains features, processes accurate orders, captures sales opportunities, and drives revenue while maintaining high customer satisfaction. Analyzes sales performance, uses CRM and reporting tools, meets sales KPIs, resolves customer issues, and supports product expertise and quality standards.

Handles inbound customer interactions through calls, email, and chat while identifying sales opportunities and providing technical support. Uses consultative selling to recommend products and services, troubleshoots client issues, resolves inquiries, and meets conversion, sales, customer satisfaction, and first-call resolution targets. Requires strong communication, customer rapport, multitasking, computer navigation, and proficiency in the required language.

Provides inbound phone and email support for customers using an online shopping channel. Assists with online orders and payments, protects confidential customer data, resolves concerns, escalates priority issues, and maintains a professional brand experience. The role requires Arabic and B2-level English communication, strong customer service and problem-solving skills, accurate typing, computer literacy, and the ability to work in a fast-paced environment while meeting performance standards.

Reviews potentially fraudulent transactions, monitors assigned customer profiles, investigates suspicious activity, gathers and analyzes case information, performs KYC checks, and recommends alerts for escalation or closure. The role supports AML service delivery and requires strong analytical ability, attention to detail, resilience, teamwork, and knowledge of anti-money laundering, due diligence, and financial processes.

Provides inbound technical and sales support through calls, email, and chat. Troubleshoots customer products, resolves issues, identifies business needs, recommends suitable products and services, and converts support interactions into sales opportunities. Maintains customer satisfaction while meeting targets for first-call resolution, conversion, net promoter score, and new sales in a high-volume environment.

Responds to customer requests through inbound phone and email, supports online orders and payments, protects confidential information, resolves concerns, escalates priority issues, and maintains a professional brand experience. The role meets customer service KPIs, follows company policies, collaborates with teammates, incorporates feedback, and continuously improves support quality. Bahasa Indonesia and B2-level English communication are required.

Reviews and records supplier invoices, verifies purchase order accuracy, files payment documents, submits payment requests, follows up on missing acceptance forms, resolves fixed-asset system issues, performs prepayment reconciliation, and supports tax assessments. The role requires accurate ledger updates, timely processing, document quality checks, and coordination with requestors, suppliers, and tax personnel.

Manage employee data and documentation accurately and confidentially within People Operations. Use ServiceNow to handle cases, coordinate compliant documentation workflows, collaborate across teams, and support HR-related tasks. The role requires strong English and Vietnamese communication, attention to detail, calm issue resolution, and at least two years of data administration and document management experience.