Manage employee data and documentation accurately and confidentially within People Operations. Use ServiceNow to handle cases, coordinate compliant documentation workflows, collaborate across teams, and support HR-related tasks. The role requires strong English and Vietnamese communication, attention to detail, calm issue resolution, and at least two years of data administration and document management experience.
Overview
Qualifications
Responsibilities
- We are seeking a detail-oriented People Operations Specialist to join our dynamic team. In this role, you will be instrumental in maintaining the accuracy and efficiency of data administration and document management within the People Operations team.
Qualifications
Job Requirements:
Strong written and verbal communication skills in English and Vietnamese.
Proficiency in additional languages is highly preferred (e.g., Spanish, Italian, French, German, Vietnamese, Korean, Japanese, Chinese, Brazilian Portuguese).\
2+ years of experience in data administration and document management.
Responsibilities
(May perform other duties as requested that may not be specifically addressed in this document)
Responsibilities and Accountabilities
- Manage and maintain employee-related data with precision and confidentiality.
- Utilize customer relationship management systems (e.g., ServiceNow) to handle cases effectively.
- Coordinate documentation processes, ensuring compliance with company policies and procedures.
- Collaborate with cross-functional teams to streamline data and document workflows.
- Provide exceptional support to the People Operations team and assist with HR-related tasks.
- Ability to anticipate issues and stay calm under pressure
- Understanding of SLA and HR Shared Service is an advantage
Similar Jobs
Events • Food • Travel • Hospitality • Hotels & Resorts
Coordinates group hotel reservations by managing rooming lists, suites, event resumes, and billing details. Serves as a liaison among meeting planners, housing bureaus, convention teams, front office staff, clients, and guests. Provides responsive customer service, supports departmental projects, and performs administrative duties including word processing, data entry, filing, and copying.
Events • Food • Travel • Hospitality • Hotels & Resorts
Leads project management for full-service hotel development, conversion, adaptive reuse, room addition, and brand change projects. Reviews site plans, programming, architectural and engineering documents, construction submittals, and shop drawings; conducts construction inspections; evaluates compliance with brand standards, building codes, and life safety requirements; manages owners, consultants, and cross-functional stakeholders; forecasts project timelines, identifies risks, and resolves deficiencies. The role requires extensive hospitality construction experience, strong technical and communication skills, and travel up to 50%.
Top Skills:
Bluebeam
Aerospace • Artificial Intelligence • Machine Learning • Robotics • Software • Defense Technology
Leads Shield AI’s global partner program across reseller and OEM relationships. Responsibilities include recruiting and onboarding strategic partners, designing program structures and incentives, developing two-way channels, enabling partners, governing relationships, and tracking pipeline, revenue, margins, productivity, and incentive ROI. The role systematizes partner operations across regions and requires approximately 40% international travel.
What you need to know about the Boston Tech Scene
Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
Key Facts About Boston Tech
- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Thermo Fisher Scientific, Toast, Klaviyo, HubSpot, DraftKings
- Key Industries: Artificial intelligence, biotechnology, robotics, software, aerospace
- Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
- Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories
