Top Tech Jobs & Startup Jobs in Boston, MA

Provide first-line technical support to B2B clients, partners, and retail teams in Portuguese and English. Troubleshoot device and application issues, including login, crashes, pairing, and iPad problems. Manage high-volume tickets, accurately document interactions, monitor open cases, collaborate with internal teams, and ensure timely resolution and client satisfaction.

Provide employee support through phone, email, and chat, resolving inquiries about payroll, time off, leave, benefits, HR policies, and HR systems. Manage cases using Workday HCM and ServiceNow, handle sensitive issues confidentially, apply critical thinking to moderately complex inquiries, and ensure compliance with company procedures. The role requires English and Cantonese proficiency and is based in Penang, Malaysia.

Provides first-line technical support to B2B clients, partners, and retail teams in Arabic and English. Resolves device, application, login, pairing, crash, and iPad issues; documents interactions in ticketing systems; collaborates with internal teams; and monitors open cases through timely resolution and client satisfaction.

Responds to customer inquiries through inbound phone and email, supports online ordering, processes payments securely, resolves concerns, escalates priority issues, and protects customer loyalty. The role requires professional communication, Taiwanese and English proficiency, accurate typing, empathy, critical thinking, adherence to policies, KPI achievement, and continuous improvement of the customer support experience.

Responds to customer enquiries through inbound calls and email, supports online orders and payment processing, protects confidential information, resolves concerns, escalates priority issues, and maintains professional customer service. The role also requires meeting performance standards, following policies, attending training, and contributing suggestions to improve the customer support experience.

Handle inbound sales and support calls, identify customer needs, recommend suitable products or paid solutions, troubleshoot issues, and deliver strong customer experiences. Meet conversion, first-call resolution, sales, and customer satisfaction targets in a high-volume environment. Build customer rapport, manage multiple tasks, resolve issues promptly, and use consultative selling techniques to support business customers.

Handle Marathi- and English-language customer inquiries through phone, live chat, and email. Resolve product, service, complaint, and technical issues; provide accurate, timely solutions; document interactions; escalate complex cases; and meet performance and customer satisfaction targets. The role requires rotational shift work, including weekends and public holidays, and is based in or requires relocation to Penang, Malaysia.

Supports the Talent Acquisition team with candidate sourcing, screening, interview coordination, applicant tracking system maintenance, onboarding, and recruitment process projects. The role involves using job boards and social media to identify candidates, conducting initial phone screenings, scheduling interviews, maintaining accurate candidate records, and assisting with new-hire paperwork and orientation. This is a three-month full-time internship or contract opportunity in a fast-paced, multicultural environment.

Conduct quality assurance evaluations for customer service operations, analyze root causes and performance data, prepare progress reports, resolve process-related questions, serve as a QA subject matter expert, and support continuous improvement and problem prevention initiatives.

Reviews fraud appeals, high-risk transactions, pending reviews, chargebacks, and representment cases. Analyzes user behavior, payment details, proof documents, fraud trends, and business-line risk factors to determine appropriate actions. Handles escalations, blacklist releases, whitelisting, and customer responses according to SOPs. Ensures cases meet SLA and accuracy requirements while identifying emerging fraud patterns and supporting compliance across global users.