Top Tech Jobs & Startup Jobs in Boston, MA

Provide first-line B2B customer support through email, chat, and phone for orders, accounts, and system usage. Resolve inquiries, document interactions, manage escalations, meet service-level targets, collaborate with internal teams, and contribute to process improvements. Requires fluent written and spoken English and Arabic, strong communication and problem-solving skills, and comfort working in a fast-paced multicultural environment.

Provide first-line technical support to B2B clients, partners, and retail teams in Italian and English. Resolve device, application, login, pairing, crash, and iPad issues; document interactions in ticketing systems; collaborate with internal teams; and monitor open cases through timely resolution and client satisfaction.

Conducts quality assurance evaluations for customer service operations, performs root-cause and data analysis, prepares progress reports, handles process escalations, serves as a QA subject matter expert, and contributes to problem prevention and continuous improvement initiatives.

Conduct quality assurance evaluations for customer service operations, analyze root causes and performance data, prepare QA progress reports, resolve process-related questions, serve as a QA subject matter expert, and support problem prevention and continuous improvement projects.

Provide first-line technical support to B2B clients, partners, and retail teams in French and English. Troubleshoot device, application, login, pairing, app crash, and iPad issues; manage high-volume tickets; document interactions; collaborate with internal teams; and monitor open cases through resolution to ensure timely responses and client satisfaction.

Conduct quality assurance evaluations for customer service operations, analyze root causes and performance data, provide progress reports, resolve process questions, and serve as a subject matter expert. Participate in continuous improvement and problem prevention projects while supporting consistent performance standards across rotational shifts.

Supports digital transformation and process improvement initiatives through workflow analysis, documentation, business cases, ROI calculations, automation prototypes, dashboards, data validation, testing, UAT coordination, and deployment support. The intern also assists with project tracking, stakeholder coordination, presentations, change adoption materials, and training related to AI, automation, Lean, and digital tools.

Responds to customer inquiries through inbound phone and email, assists with online orders, processes payments securely, resolves concerns, escalates priority issues, and maintains a professional brand experience. The role requires meeting service KPIs, protecting customer information, collaborating with team members, incorporating feedback, maintaining current knowledge, and continuously improving customer support quality.

Conduct quality assurance evaluations for customer service operations, analyze root causes and performance data, provide progress reports, resolve process questions, and serve as a QA subject matter expert. The role also supports escalation management and continuous improvement initiatives while working rotational shifts and communicating in Cantonese and English.

Supports compensation and benefits administration, including salary reviews, bonus cycles, benefits renewals, benchmarking, vendor coordination, employee inquiries, HR data management, reporting, compliance, and process improvement. The role also maintains confidential employee records, collaborates with Payroll and HR stakeholders, supports HR helpdesk operations, and contributes to local, regional, and global HR projects.