The CX Operations Lead will drive operational strategies to enhance customer experience, manage processes using tools like ChurnZero and Certinia PSA, analyze data for insights, and collaborate with teams to develop scalable strategies. This role demands strong organizational and problem-solving skills to thrive in a fast-paced environment.

The Business Value Engineer transforms sales engagements by quantifying financial impact and ROI for clients. They collaborate with sales, marketing, and engineering teams to develop executive-level business cases, ensuring customer success post-sale.