Top Tech Jobs & Startup Jobs in Boston, MA

Manage end-to-end software implementation projects including planning, stakeholder communication, resource and financial management, risk mitigation, change management, testing, training, deployment, and transitioning to support. Prepare project plans, proposals, status reports, and run post-implementation reviews while contributing to PMO standards and process improvements. May require nationwide travel and extended schedules.

Lead and scale the customer support organization, owning the full support lifecycle, incident response, QA, workforce planning, and premium support offerings. Drive AI-enabled tooling adoption, reduce cost-to-serve, partner with engineering on root-cause fixes, and deliver measurable improvements in service levels, retention, and operational metrics. Build and retain a high-performing global support team and represent support to executive leadership and customers.

Executive leader responsible for long-term product strategy, P&L growth, and cross-functional leadership across sales, product, support, and professional services. Drive revenue and EBITA targets, build and mentor executive team, engage customers, and present results to Harris leadership. Emphasizes AI adoption and healthcare domain expertise.

The M&A professional will support acquisition strategies by conducting research, meeting prospects, analyzing deals, and managing diligence throughout the acquisition lifecycle.

Develop, test, and maintain software components; participate in requirements analysis, design, architecture, integration, and project activities; diagnose and fix bugs; collaborate with architects, designers, and product managers; build scalable REST APIs and work with databases, search technologies, and modern front-end frameworks.

Lead and deliver utility Customer Information System (CIS) implementations and optimizations. Serve as product expert and client advisor, perform business and gap analysis, configure CIS workflows, manage user acceptance testing and change management, train users, create documentation, support project managers, and recommend additional solutions. Travel to client sites ~50% and collaborate cross-functionally with R&D and operations to ensure successful deployments and client satisfaction.

Work with project teams to analyze business requirements, configure and test enQuesta CIS solutions, assist data conversion, deliver training, support customer testing and implementations, and manage risks to ensure on-time, high-quality deployments.

Lead DevOps, Platform, and IT teams supporting public-health immunization systems. Remediate legacy infrastructure while designing an operations model for a new platform, manage vendor/tooling contracts and costs, ensure compliance and observability, define metrics and incident processes, and partner with Product, Sales, and Finance to align capacity and pricing.

Design, develop, maintain, and enhance SmartCop public-safety applications across the software development lifecycle. Collaborate with cross-functional teams, use C#/.NET and MS SQL Server, consume/develop web services, apply object-oriented design, leverage AI-assisted development tools, participate in code reviews, and follow automated testing and quality-focused practices. Support deployment, troubleshooting, and implementation decisions while meeting North American Central Time collaboration requirements.

Investigate and resolve complex customer and production issues across the full product lifecycle. Diagnose legacy systems, design and implement long-term solutions, and help modernize products (Angular/Java) while collaborating with Product, Support, QA, and Engineering. Engage directly with customers, participate in architecture discussions, and improve scalability, maintainability, and user experience.