Rotational internship across Customer Support, Product Management, and Customer Success. Provide technical support, manage incidents, improve incident intake and workflows, test support processes, use AI tools and automation, support account management tasks, gather end-user requirements for data pipelines and reporting, analyze source data for quality issues, and create technical documentation.
eScholar Customer Support is looking for an exceptional talent to become our Customer Support/ Customer Success Intern. In this role, our intern will participate in rotations with focus areas: Customer Support, Product Management, and Customer Success .
What your impact will be:
- Work closely with the Customer Support, Product Management, and Customer Success teams to develop a sound understanding of eScholar products, customers, and internal operating processes.
- Provide technical support to eScholar customers and help manage incoming support issues through eScholar’s incident management system.
- Identify opportunities to enhance incident intake, issue tracking, reporting, knowledge capture, and workflow efficiency within the incident management system.
- Participate in testing and continuous improvement efforts related to support processes, service workflows, and internal tools.
- Experiment with AI-enabled tools and automation to improve reporting, knowledge management, issue triage, and team productivity.
- Support Customer Success and account management activities such as preparing customer materials, tracking follow-up items, monitoring customer engagement, and helping coordinate internal and customer-facing actions.
- Participate in customer success planning activities, including account reviews, adoption discussions, issue follow-up, and cross-functional coordination to support customer outcomes.
- Participate in functional and technical design sessions.
- Gather end-user requirements for data pipelines, reporting, and operational improvements.
- Use various applications to analyze source system data and identify data quality issues and anomalies that must be corrected and/or handled in ETL routines.
What we are looking for:
- Proficient in SQL
- Experience with AWS Quicksight, Microsoft Power BI, Tableau, and others.
- Experience with Python and other programming languages
- Experience with AWS or Azure cloud-hosted applications
- Experience or strong interest in AI-enabled productivity tools, support operations, process improvement, and customer success/account management functions.
- Experience with version control and functional testing
- Experience with SQL Server, Postgres and Oracle
- Experience creating technical documentation
- Some prior experience with the education sector through internships
What will help you stand out:
- Curiosity about AI tools and automation, and an interest in applying them to improve workflows, reporting, and customer experience
- Interest in support operations, incident management, and continuous process improvement
- Strong analytical and problem-solving skills, with the ability to turn data and feedback into actionable insights
- Interest in customer success and account support, including customer follow-up, engagement tracking, and cross-functional coordination
- Attention to detail and strong verbal and written communication skills
- Ability to work collaboratively and independently
- Pursuing a BA/BS degree in Computer Science or a related field
Pay rate: $22.00 - $25.00 USD per hour
Similar Jobs
Artificial Intelligence • Cloud • Consumer Web • Productivity • Software • App development • Data Privacy
Build and operate production data pipelines and dimensional models using Spark, SparkSQL, and cloud lakehouse technologies. Own pipelines from requirements through deployment, monitoring, and iteration; improve data quality, lineage, reliability, and cost efficiency. Partner with data scientists, analysts, product managers, and engineers to support datamarts, KPIs, reporting, and analysis. Participate in business-hours on-call rotations and improve runbooks and alerting.
Top Skills:
AirflowC++DatabricksJavaKafkaKinesisMonte CarloPythonScalaSparkSparksqlSQLStructured Streaming
Consumer Web • Healthtech • Professional Services • Social Impact • Software
Leads high-impact business operations initiatives, builds scalable processes and systems, analyzes complex data, partners with Product, Data, and Operations leaders, manages cross-functional execution, mentors team members, and builds a growing operations team to deliver measurable business results.
Artificial Intelligence • Fintech • Hardware • Information Technology • Sales • Software • Transportation
Sell Motive's fleet management platform to large enterprise prospects across industries. Prospect, develop executive relationships, win RFPs, coordinate technical resources, meet revenue quotas, and use customer analytics to drive expansion and integrations.
What you need to know about the Boston Tech Scene
Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
Key Facts About Boston Tech
- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Thermo Fisher Scientific, Toast, Klaviyo, HubSpot, DraftKings
- Key Industries: Artificial intelligence, biotechnology, robotics, software, aerospace
- Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
- Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories
