Top Tech Jobs & Startup Jobs in Boston, MA

Own client relationships for managed services and technology solutions, focusing on customer satisfaction, retention, renewals, and revenue expansion. Serve as the primary escalation point, conduct business reviews, manage account health and documentation, support quotes and fulfillment, identify upsell and cross-sell opportunities, maintain sales pipelines, report forecasts, and develop standardized technical solutions and statements of work.

Provides functional Sage Intacct and ERP support to clients, troubleshooting and resolving routine, complex, and escalated issues. Responsibilities include triaging and documenting tickets, managing SLAs, prioritizing requests, identifying root causes, maintaining customer relationships, creating knowledgebase content, and coaching support colleagues. The role also collaborates with consultants, sales, and management to improve processes, support service continuity, and maximize customers’ use of Intacct functionality.

Lead complex Sage Intacct ERP implementations from discovery through go-live and support transition. Responsibilities include requirements gathering, business process analysis, solution design, configuration, testing, training, change management, stakeholder management, risk and scope management, pre-sales support, and client relationship development. The role configures multi-entity financial systems, coordinates technical integrations and data migrations, mentors consultants, and improves implementation methodologies.

Leads end-to-end technical projects involving business applications, Microsoft Dynamics, ERP, CRM, integrations, reporting, automation, and process improvement. Manages scope, schedules, budgets, risks, dependencies, requirements, testing, deployment, stakeholder communication, and post-go-live stabilization. Translates business needs into technical execution plans while coordinating internal teams, vendors, consultants, and leadership. Supports data migration, workflow configuration, user adoption, change management, and measurable operational improvements.

Manages global service desk operations, including 24/7 coverage, KPI and SLA performance, ticket accountability, escalations, customer support, and technical problem resolution. Leads service desk staff through coaching, training, performance reviews, and development planning. Maintains SOPs and documentation, improves service delivery, supports customer relationships, and provides technical leadership across MSP operations.

The Sage X3 Functional Consultant analyzes client business processes, defines functional requirements, designs ERP solutions, performs gap analysis, documents workflows, and supports testing and implementation. The consultant manages project delivery, client relationships, upgrades, issue resolution, and product acceptance while assisting sales with proposals, estimates, demonstrations, and presales activities. The role requires Sage X3 or comparable ERP implementation expertise, distribution/manufacturing experience, and at least 50% travel to U.S. client locations.

Manages a portfolio of managed services clients to drive retention, service adoption, satisfaction, and relationship growth. Serves as the primary client relationship owner, leads business and service reviews, monitors client health and risks, coordinates escalations, and advocates for improved service delivery. Partners with sales teams on cross-sell, upsell, and renewal readiness while maintaining CRM records, tracking KPIs, and using client insights and AI tools to improve operational effectiveness.

Implements and supports client desktop, server, networking, security, backup, and cloud technologies in an MSP environment. Provides second-level service desk escalation, remote troubleshooting, onsite support, project engineering, documentation, ticket management, status reporting, and client communication. The role owns resolution time, customer satisfaction, utilization, and SLA metrics while maintaining certifications and adapting to new platforms.

Leads a 24x7 managed IT services practice across Service Desk, NOC, SOC, field services, and project delivery. Oversees service quality, operational metrics, escalations, capacity, utilization, financial drivers, and continuous improvement. Builds and develops high-performing teams, manages client health and executive escalations, supports retention and growth, and partners across Sales, PMO, Client Experience, and other practices to deliver consistent client outcomes.

Lead and coach an Acumatica sales team across the U.S. and Canada, driving new business revenue in manufacturing, construction, and food and beverage. Responsibilities include developing sales strategies, managing the full pipeline, delivering tailored product demonstrations, negotiating contracts, closing high-value deals, collaborating with marketing, and owning revenue forecasting and reporting.