Top Tech Jobs & Startup Jobs in Boston, MA

Supports Workday-related consulting and telecom processes through customer-focused communication, escalation management, process improvement, quality assurance, coaching, mentoring, and team coordination. Requires analytical problem-solving, multitasking, active listening, Microsoft Office proficiency, typing accuracy, written communication at B1/B2 level, and familiarity with GDS and telecom processes.

Develops, configures, and supports Salesforce Service Cloud and Experience Cloud solutions. Builds Apex classes, triggers, batch jobs, Flows, Lightning Web Components, Aura Components, and Visualforce applications. Integrates Salesforce with enterprise and third-party systems through REST and SOAP APIs. Handles security configuration, code reviews, testing, deployments, release management, troubleshooting, and production support while collaborating with stakeholders in Agile environments.

Designs, develops, and deploys enterprise applications using Java, Spring Boot, microservices, REST APIs, cloud services, databases, DevOps tools, and Angular or React. The role also involves AI exposure with Python, LangChain, and LangGraph, along with application security, monitoring, performance, deployment, and collaboration with project teams. The position is onsite in McLean, Virginia.

Owns end-to-end ServiceNow solution architecture across Workplace Service Delivery, Enterprise Asset Management, Field Service Management, and Workflow Data Fabric. Defines platform, CMDB, asset, integration, and security architecture; leads design governance; establishes IntegrationHub, API, MID Server, and WDF patterns; reviews designs; promotes out-of-box adoption; manages technical risk and deployment planning; and guides CMDB, ITAM, HAM, and CSDM initiatives.

Owns end-to-end testing decisions and coordinates scenario alignment, stakeholder sign-off, testing team readiness, testbed criteria, test data preparation, and status communications throughout unified testing.

Lead the design, development, customization, integration, optimization, and support of ServiceNow ITSM solutions. Manage modules including Incident, Problem, Change, Request, Service Catalog, and CMDB; develop scripts, workflows, integrations, and platform enhancements; troubleshoot production issues and support upgrades. Partner with stakeholders to deliver ITIL-aligned solutions, provide technical leadership, and mentor junior developers.

Manages data center vendor procurement and delivery activities, including obtaining quotations, negotiating terms, coordinating kickoff and status meetings, monitoring timelines, validating testing and turnover documentation, coordinating patching and end-to-end testing, and updating installation, acceptance, and circuit records for billing accuracy.

Leads hands-on big data processing, data engineering, and analytics workflows using Azure Databricks, Python, and SQL. Develops insights and reporting with Power BI, Tableau, and Excel. Analyzes complex datasets, communicates findings to business stakeholders, manages competing priorities, meets deadlines, and promotes continuous improvement.

Leads development of cloud-native, AI-powered applications using Python, React.js, OpenAI APIs, Azure OpenAI Service, and Azure AI services. Designs backend services, REST APIs, responsive front ends, third-party integrations, and generative AI capabilities including prompt engineering, embeddings, vector search, and RAG. Responsible for testing, deployment, monitoring, optimization, and collaboration across application development initiatives.

Lead the architecture and delivery of enterprise generative AI solutions across document processing, language, vision, and agentic systems. Design Azure-based pipelines, RAG workflows, multi-agent solutions, integrations, and human-in-the-loop processes. Partner with stakeholders, lead engineering teams, and establish MLOps, governance, security, cost optimization, and responsible AI practices.