Owns end-to-end ServiceNow solution architecture across Workplace Service Delivery, Enterprise Asset Management, Field Service Management, and Workflow Data Fabric. Defines platform, CMDB, asset, integration, and security architecture; leads design governance; establishes IntegrationHub, API, MID Server, and WDF patterns; reviews designs; promotes out-of-box adoption; manages technical risk and deployment planning; and guides CMDB, ITAM, HAM, and CSDM initiatives.
Role summary. Owns the end-to-end solution architecture across Workplace Service Delivery (WSD), Enterprise Asset Management (EAM), Field Service Management (FSM), and Workflow Data Fabric (WDF). Accountable for delivering a scalable, upgrade-safe, and integrated ServiceNow solution aligned to business objectives and future CMDB/CSDM initiatives. Key responsibilities Define overall platform and solution architecture. Lead architecture workshops and design governance activities. Define CMDB, asset model, integration, and security architecture. Establish integration patterns using IntegrationHub, APIs, MID Servers, and WDF capabilities. Provide architectural oversight across WSD, EAM, FSM, and reporting solutions. Review technical and functional designs. Ensure OOTB adoption and minimize technical debt. Support project estimations, technical risk management, and deployment planning. Guide Future CMDB, ITAM, HAM, and CSDM alignment initiatives. Experience 12+ years overall IT experience. 6+ years in ServiceNow architecture roles. Experience delivering enterprise-scale ServiceNow implementations. Exposure to WSD, FSM, EAM, IntegrationHub, and CMDB
Hexaware Technologies Boston, Massachusetts, USA Office
Boston, United States
Similar Jobs
eCommerce • Fashion • Retail • Sales • Wearables • Design
Lead sales floor performance and mentor peers while delivering exceptional brand storytelling and customer service. Drive personal and store sales, champion omnichannel and social/virtual selling, support live-stream and social content, perform opening/closing procedures, and contribute to an inclusive team culture. Assist with events, capture client feedback, and maintain product knowledge across categories.
Top Skills:
Live-Stream ShoppingOmnichannelSocial MediaSocial SellingVirtual Selling
Aerospace • Information Technology • Software • Cybersecurity • Design • Defense • Manufacturing
Provides sustaining process engineering support for semiconductor solar cell wafer and assembly production. Maintains process control using SPC, troubleshoots equipment and manufacturing anomalies, and drives continuous improvement to reduce cycle time and cost while improving performance. Supports solar technology R&D, process and product development, safety initiatives, and innovative solutions. Requires semiconductor processing experience and collaboration with manufacturing operations teams.
Top Skills:
Analytical TechniquesCC++Dry EtchingHigh-Temperature AnnealingLabviewLean PrinciplesMaterial CharacterizationPhotolithographySemiconductor ProcessingSolar Cell AssembliesSolar Cell WafersSQLStatistical Process Control (Spc)Thin-Film DepositionVBAWet Etching
Cloud • Information Technology • Productivity • Security • Software • App development • Automation
Principal Software Engineer leading frontend and full-stack architecture for Atlassian’s Growth Platform. The role defines technical strategy for messaging, personalization, notifications, and experimentation systems; designs scalable microservices, APIs, data models, and React/TypeScript components; drives performance, reliability, security, accessibility, observability, and CI/CD standards; and influences multiple teams through architecture reviews, cross-functional partnership, and mentorship.
Top Skills:
APIsAutomated TestingCi/CdClient SdksClient-Side State ManagementCore Web VitalsCSSData ModelingDistributed SystemsDistributed TracingHTML5Javascript Es6+MicroservicesObservabilityReactTelemetryTypescript
What you need to know about the Boston Tech Scene
Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
Key Facts About Boston Tech
- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Thermo Fisher Scientific, Toast, Klaviyo, HubSpot, DraftKings
- Key Industries: Artificial intelligence, biotechnology, robotics, software, aerospace
- Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
- Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories
