Manages and grows strategic publishing-industry accounts, driving client engagement, product enrollment, revenue, renewals, and new sales opportunities. Builds executive relationships, conducts strategic alignment meetings, identifies rightsholder needs, promotes scholarly communications and AI solutions, and coordinates internal teams to improve client outcomes and operational efficiency. Requires extensive account management experience, publishing rights and licensing expertise, strong communication skills, and travel for meetings and events.

Analyzes finance business processes and workflows, gathers and documents requirements, identifies automation opportunities, evaluates solutions, tests system changes, and partners with finance, engineering, and product teams to improve efficiency. The role also creates project plans and system design documents while ensuring finance needs are accurately translated into technology solutions.

Manages corporate client relationships, renewals, upsells, retention, and account growth. Develops renewal strategies, identifies revenue opportunities, resolves escalated client issues, advocates for customer needs internally, analyzes business problems, and provides occasional client training. Requires strong B2B account management, sales, communication, presentation, negotiation, and relationship-building skills.