Top Tech Jobs & Startup Jobs in Boston, MA

The Customer Success Manager will enhance provider customer relationships, drive solution adoption, manage customer lifecycle, and promote renewals through strategic guidance and operational excellence.

Lead product-focused technical sales and implementation for an AI-powered life sciences platform. Conduct discovery, enterprise pitches, demos, RFPs, solution design, integration scoping, prototyping, and technical specifications. Translate client goals into scalable deployments, distinguish bespoke work from core product capabilities, and collaborate across Commercial, Client Services, Product, and Engineering. Build reusable AI-assisted solutioning workflows and potentially establish and lead a Forward Deployed Engineering team.

Own product vision and strategy for Lineup and FatTail order management systems. Lead roadmap development, customer and prospect engagement, commercial product support, platform integration across Chartbeat brands, and product team growth. Partner with sales, customer success, engineering, design, marketing, and executives to drive differentiation, adoption, retention, and revenue. Represent product strategy to customers, prospects, executives, and the Board while developing AI-enabled product capabilities.

Lead consultative discovery and solution design for complex ERP sales opportunities in the construction sector. Develop tailored software demonstrations, translate customer requirements into commercially viable solutions, and engage senior stakeholders. Collaborate with Sales, Product, Professional Services, and Marketing on proposals, feasibility, and strategy. Provide market insight, create reusable demonstration frameworks, mentor colleagues, and use AI-enabled tools to improve sales effectiveness and customer experience.

Leads Splash’s global financial strategy, sustainability, budgeting, forecasting, reporting, compliance, risk management, audits, tax, internal controls, and financial systems across U.S. and international operations. Advises the CEO, Board, and country leaders on blended finance, government co-financing, reserves, liquidity, donor restrictions, and multi-country expansion. Builds scalable finance processes, strengthens reporting and controls, and leads the global finance team while partnering cross-functionally in complex low- and middle-income-country environments.

Owns the end-to-end development of cybersecurity vulnerability and exploit prediction models, including problem framing, feature engineering, training, evaluation, deployment, calibration, monitoring, and drift detection. The role addresses extreme class imbalance, hierarchical modeling, cold-start customers, and uncertainty quantification. It also requires explaining model outputs to security executives, publishing methodologies and benchmarks, and partnering with engineering to deploy reliable production systems.

This role involves analyzing EHR and insurance claims data to define clinical outcomes, developing AI models, and collaborating with technical experts for manuscript preparation.

Design, build, and deploy production agentic AI systems for internal operations and client-facing services. Own AI architecture, agent orchestration, integrations, deployment pipelines, governance, monitoring, and continuous improvement. Develop productized AI offerings, evaluate emerging platforms and LLMs, define KPIs, and connect deployments to measurable business outcomes. Collaborate with executive and engineering teams while establishing the foundation for a scalable AI practice.

Manage AWS cloud infrastructure, CI/CD pipelines, Terraform-based infrastructure, containers, monitoring, and operational automation. Administer Microsoft 365, Entra ID, Intune, Windows, and macOS devices. Support onboarding, offboarding, remote technical issues, identity and access management, IT assets, documentation, security standards, and incident troubleshooting while collaborating with engineering, security, operations, and vendors.

Owns the operational systems and workflows supporting school programs, including data integrity, roster synchronization, user accounts, dashboards, program launches, lesson publishing, teacher materials, surveys, reporting, communications, and routine support. The role partners with Product, Program, and Communications teams to improve processes, troubleshoot issues, and build scalable infrastructure for student and school experiences.