Top Tech Jobs & Startup Jobs in Boston, MA

Create clear, concise UX copy across patient-facing and business healthcare workflows, including onboarding, forms, errors, notifications, AI interactions, and transactional communications. Partner with Design, Product, Engineering, Research, and users to improve information architecture, terminology, interaction patterns, and content systems. Develop voice and tone guidelines, reusable content patterns, and scalable AI-assisted workflows while ensuring clarity, accuracy, accessibility, consistency, and trust in complex healthcare software experiences.

Provides senior technical leadership for IT support and operations in a remote healthcare technology environment. Owns complex escalations, incident resolution, root cause analysis, endpoint and identity administration, onboarding and offboarding, vendor escalations, documentation, automation, and reliability improvements. Coaches support staff, develops scalable processes, partners with Security, Compliance, Engineering, Product, and clinical teams, and communicates clearly during high-impact incidents affecting clinical workflows.

Lead customers in observability strategy, telemetry schema design, sampling, instrumentation, and SRE practices. Build and ship production instrumentation, SLOs, and dashboards; mentor engineering teams; troubleshoot technical and sociotechnical issues; create enablement content; and represent customer insights internally. The role combines long-term technical advisory work with hands-on delivery across cloud platforms, infrastructure, CI/CD, and distributed systems.

Administer, configure, deploy, maintain, troubleshoot, and optimize enterprise, COTS, cloud-based, and vendor-hosted applications. Gather business requirements, document system specifications, coordinate implementations and UAT, support data migration and cutover activities, manage security roles and permissions, and provide Tier III troubleshooting and user training. Collaborate with business owners, vendors, analysts, developers, and testing teams to improve application performance, interoperability, and support processes.

Manage end-to-end clinician recruitment for an assigned market: source and screen candidates, coordinate interviews, negotiate offers, track documentation in the ATS, build local clinical relationships and market intelligence, and support placement and onboarding to stabilize practices.

Leads the design, implementation, evaluation, and continuous improvement of training programs for online education advising and student support teams. Oversees advisor onboarding, curriculum development, certification, needs assessments, performance evaluation, training materials, and instructional technology adoption. Uses metrics, call reviews, account audits, and learner feedback to measure effectiveness. Partners with senior leadership and cross-functional stakeholders, manages multiple initiatives, and supports adult learning and professional development across the Enrollment Division.

Manages medical billing and insurance coordination for personal injury clients. Submits Med Pay and health insurance information, opens subrogation claims, follows up with providers and carriers, verifies balances and ledgers, maintains accurate payment records, coordinates Medicare, Medicaid, Tricare, and veterans benefits, and supports timely settlement distributions. Tracks KPIs, maintains SmartAdvocate activity, answers calls, and follows firm procedures while advocating for maximum client recovery.

Own the full B2B customer journey from onboarding through adoption, retention, renewals, and expansion. Improve time-to-value, gather structured feedback for product and engineering, support contract processes, and build customer success playbooks and metrics. Partner with founders on go-to-market experiments, product-market fit, and growth initiatives while developing strong customer relationships.

Perform legal transcription remotely under a federal contract. Responsibilities require accurately transcribing audio while maintaining excellent grammar, punctuation, listening, and comprehension standards. Contractors must complete at least 200 audio minutes weekly, submit timely invoices, and maintain reliable equipment and internet access. The role requires U.S. citizenship, identity documentation, two years of transcription experience, a minimum typing speed of 55 words per minute, and willingness to undergo a Public Trust background investigation.

Own the systems, data, forecasting, and processes powering the SaaS go-to-market engine. Responsibilities include optimizing HubSpot and the broader revenue technology stack, improving attribution and data quality, managing PLG-to-sales-assist funnels, developing forecasts and scenario models, automating lead-to-cash and renewal workflows, building dashboards, supporting pricing and packaging tests, and aligning Marketing, Sales, Customer Success, Product, Payments, and Finance around revenue growth.