Top Tech Jobs & Startup Jobs in Boston, MA

Provides frontline SaaS client support through phone, chat, and tickets. Investigates and resolves product issues, educates clients on workflows and best practices, documents interactions, applies KCS practices, identifies knowledge gaps, and escalates issues appropriately. Collaborates with internal teams to improve client outcomes and support quality. Requires strong communication, troubleshooting, organization, technical aptitude, and the ability to manage multiple priorities remotely.

Develop product messaging, positioning, go-to-market strategies, launch plans, enablement materials, and marketing campaigns for AI-powered legal technology. Gather customer and market insights, analyze product marketing metrics, support adoption, and collaborate with Product, Sales, Customer Success, and Marketing teams to improve product-market fit and commercial performance.

Owns strategic direction, partner engagement, account health, and growth for complex utility virtual power plant partners. Serves as a senior advisor, escalation point, and mentor while developing scalable playbooks, identifying program bottlenecks, and coordinating cross-functional solutions. Partners with Sales and Product, manages customer feedback, tracks account health through analytics, and influences product and service roadmaps. This is a senior individual-contributor role with no direct people management.

Drive AI-enabled product strategy and execution by identifying customer opportunities, defining requirements, and partnering with engineering, design, data, sales, marketing, and customers. Lead development of products using LLMs, generative AI, RAG, and intelligent agents; validate roadmap priorities, communicate product vision, support launches, and improve feature adoption. Apply AI tools to accelerate product specifications, workflows, and software delivery.

Serves as the bridge between FP&A, Finance Systems, IT, and other stakeholders. Supports Workday Financials, Adaptive Planning, budgeting, forecasting, reporting, financial data governance, and process improvements. Translates finance requirements into system solutions, identifies data and process gaps, supports implementations and issue resolution, and builds business cases to drive stakeholder alignment and adoption.

Own the technical sales process for enterprise healthcare SaaS deals, partnering with account executives on discovery, tailored demos, proof-of-concept environments, integrations, security questionnaires, RFPs, and executive presentations. Engage health system leaders, translate clinical workflows into solutions, support business cases, certify sellers, document handoffs, and provide product feedback. The role is remote within the U.S. Central or Eastern time zones with occasional travel.

Own the complete technology function for a peer-to-peer fundraising platform as its sole engineer. Responsibilities include setting the technical roadmap, managing payment processing and reconciliation, shipping AI features, improving testing and deployment practices, addressing fraud and abuse, controlling infrastructure costs, communicating with non-engineers, and owning uptime and incident response. The role requires strong production experience with financial systems, PostgreSQL, LLM features, engineering-process improvement, and independent technical ownership.

Win new mid-market SaaS customers among high-volume employers. Build outbound pipeline, manage full-cycle consultative sales, run discovery and demos, develop business cases, negotiate contracts, maintain accurate HubSpot forecasts, and consistently meet quarterly and annual quotas. Sell to HR, talent acquisition, and operations leaders while partnering with marketing, partnerships, customer success, and implementation teams.

Build and operate distributed cloud backend services powering AI connections, collaboration, authentication, billing, telemetry, and developer workflows. Responsibilities include designing APIs and data models, writing Rust services, managing cloud infrastructure, leading projects, resolving production issues, participating in on-call, and guiding technical decisions across the team.

Drives revenue through inbound conversion, lead generation, follow-up, cross-selling, upselling, quoting, RFP support, forecasting, and CRM management. Supports a strategic data center account through project handoffs, financial tracking, customer visits, supply chain analysis, audits, and project coordination. Builds customer relationships, resolves complex inquiries, develops account strategies, and collaborates across Sales, Operations, Customer Support, and supply chain teams. Provides accurate long-range forecasts and mentors Inside Sales colleagues.