Top Tech Jobs & Startup Jobs in Boston, MA

Make high-volume outbound calls to warm leads, persuade prospects to speak with sales representatives, gather customer information, maintain CRM profiles, and transfer qualified leads to sales teams. The role includes daily team huddles, ongoing sales training, coaching, and customer-focused communication while meeting performance targets.

Lead infrastructure modernization and platform reliability across multiple cloud providers. Design infrastructure as code, operate Kubernetes and Linux environments, improve CI/CD and deployment tooling, establish SLI/SLO practices, strengthen observability, lead incident response, manage cloud costs, and partner on security and compliance. Provide technical leadership through architecture guidance, mentorship, engineering standards, and roadmap development while participating in on-call support.

Lead sales and partnership efforts with employee benefits consultants, brokers, advisors, and employers. Build and maintain partner relationships, demonstrate Milu's value proposition, drive business development, meet sales targets, and ensure excellent customer support in a remote environment.

Own premier customer accounts and escalated support tickets through resolution, coordinating cross-functional teams and managing churn risk. Provide expert support for Shippo’s webapp and API, de-escalate sensitive or executive-level issues, identify recurring product problems, and provide product feedback. Mentor specialists, conduct training, create documentation, and use AI-assisted tools for ticket research, quality assurance, and pattern analysis.

Own the HR platform product strategy, roadmap, and lifecycle from ideation through launch. Drive company-level business outcomes by partnering with design, engineering, revenue, and customers. Translate complex ideas into executable projects, conduct user research, analyze quantitative data, and deliver software that improves workforce management for farms and agricultural workers.

Manage technology and SaaS procurement during a temporary parental-leave coverage assignment. Responsibilities include contract renewals and negotiations, vendor management, stakeholder coordination, procurement tracking, vendor evaluations, SaaS governance, cost optimization, risk escalation, and transition documentation. The role partners with Finance, IT, Security, Legal, Privacy, budget owners, and vendors while maintaining established procurement processes and business continuity.

Manage complex enterprise customer accounts as a trusted advisor in the e-learning space. Drive onboarding, engagement, retention, renewals, upsells, executive business reviews, and customer satisfaction. Build success plans, forecast renewal opportunities, mitigate account risk, and support Learning and Development initiatives. Collaborate with Sales, Support, and Curation teams while maintaining accurate customer and opportunity records in Salesforce.com and Gainsight.

Own product direction for an enterprise AI platform, including requirements, roadmap, acceptance criteria, scope, and stage-gate processes. Translate customer and stakeholder needs into prioritized, testable requirements; manage trade-offs among value, velocity, leverage, and technical risk; and partner with engineering on delivery decisions. Recruit design partners, validate customer needs, document decisions, communicate with executives and clients, and maintain disciplined delivery across multiple product teams.

Manage execution of high-volume international shipments across sea, air, and road. Oversee shipping documentation, coordinate freight forwarders and customs, monitor shipments, resolve disruptions, optimize logistics workflows and costs, ensure regulatory compliance, maintain reporting, and align inventory and shipping with sales and production.

The Open Source Engineer will expand LanceDB's integration with big data systems, manage dataset operations, and enhance open-source community efforts.