Top Tech Jobs & Startup Jobs in Boston, MA

Leads the Pay product pillar across payment experiences, accounts payable automation, reconciliation, credit, and working-capital workflows. Owns product strategy, discovery, delivery, reliability, instrumentation, roadmap prioritization, partner integrations, and post-launch improvement. Partners with Engineering, Design, Payments, Finance, Risk, Security, and Operations to improve automation, accuracy, cost, and customer outcomes while maintaining controls, auditability, and clear decision authority. Also develops product managers and contributes to packaging, adoption, and business-case planning.

Leads integrated marketing strategy and execution for major food and wine festivals, driving attendance, ticket revenue, brand growth, and sustained consumer demand. Responsibilities include event positioning, audience development, budgeting, paid media, direct mail, social media, community partnerships, editorial coordination, campaign analysis, KPI tracking, and cross-functional collaboration. The role is fully remote with approximately 15% travel.

Provide email and phone support to restaurant guests and merchant partners through Zendesk. Resolve high volumes of customer issues, communicate technical problems to development teams, escalate complex cases, maintain follow-through, and identify recurring issues and process improvements. The role requires strong communication, organization, problem-solving, and autonomy in a remote environment.

Manage DuckDuckGo’s social media and communications, including social copy, community engagement, press requests, proactive announcements, media relations, campaigns, content calendars, and performance reporting. Lead cross-functional projects from scoping through delivery and postmortem while collaborating with product, design, legal, support, and leadership teams.

Lead hardware and software implementations for strategic accounts, managing projects from sales handoff through deployment, training, post-implementation support, and transition to clinical success teams. Own project plans, milestones, budgets, customer relationships, cross-functional coordination, and process improvements. The role requires enterprise implementation experience, strong project management and communication skills, lean methodology knowledge, and up to 80% travel.

Lead end-to-end qualitative UX research across B2B, B2C, and internal projects, including interviews, usability testing, concept testing, synthesis, and stakeholder recommendations. Partner with product, design, marketing, sales, engineering, and CRO teams to shape user-centered products and improve conversion. Maintain the Dovetail research repository, facilitate workshops, manage multiple projects, and support research operations, tooling, ethical practices, and GDPR-compliant data handling.

Own strategic enterprise B2B SaaS accounts, driving adoption, retention, renewals, expansion, and net revenue retention. Build executive relationships, develop success and account plans, identify upsell opportunities, manage customer health and risks, coordinate cross-functional support, lead account reviews, and deliver training and best practices. The role also mentors team members and requires strategic communication with complex stakeholders.

Provide personalized customer support by phone, text, email, and social media. Guide business owners through payroll account setup, resolve escalated issues, and build strong customer relationships. Use AI to create support macros, Help Center content, and workflows, while improving processes and supporting customer acquisition, satisfaction, and retention goals.

Build and lead development of full-stack agentic AI products for systems modernization. Responsibilities include creating coding harnesses and runtime layers, integrating source control, CI/CD, security, and developer tools, scaling coding-agent workflows, and partnering with customers, designers, and mission teams. The role requires production-grade, cybersecurity-compliant systems, strong product judgment, and close collaboration with forward-deployed engineering teams supporting national security missions.

Gather and document business requirements, collaborate with insurance carrier stakeholders, define scope decisions, and translate requirements into technical specifications for engineering implementation. Organize complex product configuration datasets and support data-driven solutions during a six-month implementation engagement.