Top Tech Jobs & Startup Jobs in Boston, MA

Provides non-phone customer and operational support through email, direct mail, faxes, and internal tickets. Resolves account issues, disputes, and chargebacks; posts payments accurately; conducts call quality assurance; follows regulated processes and compliance timelines; and identifies process improvements while managing multiple responsibilities independently.

Develops new B2B healthcare sales relationships across the Eastern U.S., engaging hospital and healthcare stakeholders. Builds account relationships, navigates hospital decision-making, presents clinical and scientific product benefits, achieves sales targets, uses CRM data, and generates leads through trade shows and conferences. Requires frequent domestic and occasional international travel, strong communication and organizational skills, healthcare market knowledge, technology aptitude, and valid driving credentials.

Develop and execute channel strategies for education reseller partners across an assigned territory. Build partner relationships, recruit and enable channel partners, create growth plans, meet sales targets, manage pipelines and forecasts, analyze partner performance, and collaborate with sales, marketing, product management, and support teams. Represent LG at education events and conferences while expanding market coverage and revenue.

Coordinate technical execution for US post-sales cloud customers, including pre-sales handoffs, architecture and dependency tracking, production readiness, customer health, risk management, and cross-functional work with Engineering, Product, Support, and architects. Improve post-sales processes, Jira workflows, dashboards, reporting, playbooks, and documentation while identifying technical gaps and operational blockers across AI cloud infrastructure environments.

Drive technical evaluation and value-based selling for enterprise Agentic Process Automation solutions. Engage executives and technical stakeholders, lead workshops and demonstrations, develop tailored integrations, and position solutions competitively. Build strategic customer and partner relationships, design scalable sales frameworks, and provide expertise on automation, AI, LLMs, RAG, OCR, RPA, APIs, cloud platforms, and enterprise applications. Travel up to 50% to support clients and business needs.

Design, develop, deploy, and support secure, scalable mobile applications and cloud-native solutions. Build React Native applications, integrate REST APIs, improve performance and reliability, and apply mobile security best practices. Drive automation, CI/CD, DevSecOps, incident management, observability, and cloud operations using AI-enabled tools and Infrastructure as Code. Collaborate with stakeholders and vendors, influence technical decisions, and continuously improve engineering practices and platform capabilities.

Own product strategy, roadmaps, requirements, prioritization, releases, and performance metrics for SaaS software products. Collaborate with stakeholders, clients, UX/UI designers, engineering, sales, marketing, and finance to develop, launch, and improve digital products. Conduct market and competitor research, balance business and technical priorities, support go-to-market activities, demonstrate product capabilities, and identify opportunities to increase revenue, improve customer experience, or reduce costs.

Administer and improve financial systems including NetSuite, Ramp, and Pigment; manage configurations, users, workflows, reports, dashboards, and integrations using Workato. Support Accounting, Finance, and Legal teams across close, procure-to-pay, order-to-cash, and reporting processes. Troubleshoot data and synchronization issues, maintain data integrity and governance, support testing and releases, document solutions, train users, and identify automation and process improvements.

Build and ship scalable FormAssembly product features using Node.js, TypeScript, and PostgreSQL. Author technical specifications and use AI-assisted tools such as Claude Code for implementation, testing, and review. Design data schemas and pipelines, support secure and compliant data handling, and collaborate with DevOps on AWS deployments using ECS or Kubernetes. Partner with Product, UX, and stakeholders, document solutions, mentor teammates, and contribute within Agile development processes.

Own an enterprise customer portfolio, supporting onboarding, product integrations, troubleshooting, account health monitoring, retention, and expansion. Coordinate with Product, Engineering, Support, Onboarding, and Media Strategy teams to resolve issues, deliver recurring insights, manage feedback, and improve customer engagement. Use analytics and CRM tools to identify risks, automate health tracking, and help customers maximize Northbeam’s marketing intelligence platform.