Top Tech Jobs & Startup Jobs in Boston, MA

Provide first-line IT support for retail stores and warehouse teams by managing tickets, resolving Tier I issues, troubleshooting POS, devices, printers, connectivity, and SaaS applications, and escalating complex problems. Manage user onboarding, offboarding, access audits, outages, security systems, gift cards, and alarm footage. Monitor ticket trends, develop self-service resources, support training, and contribute to special projects while delivering responsive customer service.

Perform financial and operational analysis, build models and dashboards, translate data into strategic recommendations, support fundraising and M&A workstreams, prepare CEO/BOD-ready materials, execute unit economics, pricing, and ROI projects, and improve firm tools and client delivery.

Design, develop, and maintain scalable backend services and APIs (Node.js, Firebase). Optimize performance, ensure code quality via reviews and unit tests, debug and upgrade systems, and contribute to frontend work as needed. Stay current on backend and Gen AI integrations and collaborate across the team.

Own a defined territory and full-cycle sales pipeline across clinical and performance markets. Responsibilities include outbound prospecting, managing inbound leads, conducting product demonstrations, overseeing client trials, maintaining CRM activity, achieving sales quotas, and representing VALD at conferences and industry events. This field-based role requires approximately 50% regional travel, frequent driving, occasional overnight stays, a reliable personal vehicle, and the ability to transport equipment weighing up to 75 pounds.

Own strategic partnerships with CPG customers, driving measurable outcomes, platform adoption, user expansion, and retention. Analyze usage data and business context to identify risks and opportunities, develop success plans, lead executive and operational relationships, and advocate for customers internally. Collaborate with product, sales, marketing, and support teams while contributing to repeatable playbooks, thought leadership, and customer best practices.

Evaluate AI requests and responses involving violence, weapons, threats, and dark fiction. Apply policy and conversation context to distinguish legitimate fictional, educational, historical, or defensive content from real-world harm enablement or credible threats. Write concise rationales, create adversarial prompts, identify policy gaps, participate in calibration, and maintain consistent judgment while reviewing graphic and sensitive material.

Develop and grow new and existing wholesale distributor accounts through prospecting, cold calling, customer relationship management, order entry, site surveys, and meeting sales targets and budgets.

Leads the vision, roadmap, and development of an AI-enabled Service Catalog platform. Combines product leadership with hands-on full-stack engineering across web applications, APIs, integrations, workflows, and AI features. Manages engineering and product strategy, defines success metrics, partners with architects and stakeholders, prototypes capabilities, and ensures scalable, secure, responsible solutions with human oversight.

Lead and grow ecommerce channel, referral, and technology partnerships. Recruit and enable affiliate/agency partners, manage partner relationships and performance, represent the company at events, and collaborate with product/engineering to scope and launch integrations and go-to-market efforts.

Own product direction, roadmap, priorities, and outcomes for an AI platform serving contractors. Lead customer discovery, product strategy, requirements, launches, measurement, and iteration while partnering closely with leadership, engineering, and customer-facing teams. Make evidence-based product decisions, prototype with AI tools, manage technical tradeoffs, and establish scalable product management practices in an early-stage company.