Top Tech Jobs & Startup Jobs in Boston, MA

Own Airbnb’s internal platform strategy and roadmap for Supply operations tooling, including case and workforce management systems. Translate operational workflows into scalable, measurable products; design AI and human-in-the-loop processes; define requirements; write product briefs; and drive delivery, adoption, and outcomes across engineering, product marketing, operations, and senior leadership. Manage capacity planning, queue distribution, forecasting, SLAs, performance measurement, and build-versus-buy decisions.

Own premier customer accounts and escalated support tickets through resolution, coordinating cross-functional teams and managing churn risk. Provide expert support for Shippo’s webapp and API, de-escalate sensitive or executive-level issues, identify recurring product problems, and provide product feedback. Mentor specialists, conduct training, create documentation, and use AI-assisted tools for ticket research, quality assurance, and pattern analysis.

Design, develop, customize and maintain enterprise Sitecore solutions (versions 9/10, SXA, JSS, XM Cloud). Produce technical specs, implement components, test and debug in test and production, support teammates, perform demos to customers, and escalate/resolve issues.

Own product strategy, roadmap execution, requirements, prioritization, releases, and performance metrics for SaaS software products. Collaborate with stakeholders, UX/UI designers, engineering, sales, marketing, and clients to identify market needs, launch features, improve usability, and develop go-to-market strategies. Translate business needs into user stories and acceptance criteria while balancing customer value, technical feasibility, resources, and timelines.

Own the HR platform product strategy, roadmap, and lifecycle from ideation through launch. Drive company-level business outcomes by partnering with design, engineering, revenue, and customers. Translate complex ideas into executable projects, conduct user research, analyze quantitative data, and deliver software that improves workforce management for farms and agricultural workers.

Lead and scale an enterprise Sales Engineering team supporting complex cybersecurity sales cycles. Hire, coach, and develop SEs; establish technical sales processes, PoV standards, discovery practices, and AE/SE partnerships; support strategic customer engagements; improve technical win rates and pipeline progression; and collaborate with Product, Engineering, Marketing, Customer Success, and channel teams to strengthen customer outcomes and organizational scalability.

Build and launch Horizon3’s Customer Academy for the NodeZero cybersecurity platform. Design curriculum architectures, technical how-to content, hands-on learning, customer certifications, assessments, and learning paths. Partner with Product, Engineering, Customer Success, Sales Engineering, and technical SMEs to translate complex workflows into practical education. Track readiness, engagement, adoption, certification, and time-to-value metrics while maintaining content quality and alignment with product changes.

Lead the technical direction for internal-network and Active Directory attack capabilities in an autonomous penetration-testing platform. Research emerging AD tradecraft, develop production-grade Python attack content, validate techniques in representative test environments, extend attack-path models, set research priorities, mentor engineers, and collaborate on product development and customer-facing technical content.

Lead Vanilla’s mid-market and HNW/family office sales teams as a player-coach. Own revenue, pipeline generation, sales methodology, forecasting, CRM discipline, deal execution, territory planning, and team performance. Personally support strategic and competitive deals while coaching sellers at scale. Partner with Marketing, Customer Success, Revenue Operations, Product, and Strategic Partnerships to improve conversion, cycle time, forecast accuracy, rep productivity, and quota attainment.

Manage technology and SaaS procurement during a temporary parental-leave coverage assignment. Responsibilities include contract renewals and negotiations, vendor management, stakeholder coordination, procurement tracking, vendor evaluations, SaaS governance, cost optimization, risk escalation, and transition documentation. The role partners with Finance, IT, Security, Legal, Privacy, budget owners, and vendors while maintaining established procurement processes and business continuity.

Grow and manage strategic Financial Services advertiser relationships across North America, securing renewals, upsells, cross-sells, and new partnerships. Develop go-to-market strategies, manage a multimillion-dollar pipeline in Salesforce, advise clients on data and marketing solutions, collaborate with Customer Success, and provide market insights to inform product development. The role requires approximately 40% travel.

Leads user research, product design, and front-end engineering for an AI-powered service catalog. Conducts research, creates wireframes and prototypes, develops scalable design patterns, builds React and TypeScript experiences, and partners with product, engineering, architecture, and business teams to improve complex technical workflows.

Lead the architecture and implementation of AWS cloud-native platforms for fraud detection, risk analysis, and digital intelligence. Design scalable, resilient, secure, low-latency REST and event-driven systems using Java, Kubernetes, Kafka, and SQL/NoSQL databases. Set technical strategy and architecture standards, mentor engineers, conduct reviews, and guide multiple teams. Partner with product, data science, security, and business leaders to embed AI and machine learning capabilities, while improving delivery, observability, compliance, and cost efficiency.

Manage complex enterprise customer accounts as a trusted advisor in the e-learning space. Drive onboarding, engagement, retention, renewals, upsells, executive business reviews, and customer satisfaction. Build success plans, forecast renewal opportunities, mitigate account risk, and support Learning and Development initiatives. Collaborate with Sales, Support, and Curation teams while maintaining accurate customer and opportunity records in Salesforce.com and Gainsight.