Top Tech Jobs & Startup Jobs in Boston, MA

Lead design and operationalization of a partner services motion: build operating models, enable and coach partners, define accountability and escalation, measure delivery quality and outcomes, partner cross-functionally to improve tooling and processes, and apply AI to enhance services operations and partner capability.

Provides remote, onsite, and customer-site technical support for laboratory automation platforms. Manages customer cases, troubleshoots software, hardware, networking, robotic, and database issues, deploys and debugs integration code, performs upgrades and configuration changes, trains customers, collaborates with field and internal teams, and documents resolutions and process improvements.

Develops foreign exchange business opportunities, expands client use of FX products, and builds relationships with clients and internal partners. Responsibilities include portfolio reviews, identifying currency exposures, communicating market developments, delivering presentations and eFX demonstrations, managing CRM pipelines, coordinating onboarding, and supporting FX program growth while following compliance and governance requirements.

Supports employee lifecycle processes, including onboarding, Workday transactions, leave administration, benefits reporting, invoice reconciliation, commuter benefits, recognition platform administration, and employee inquiries. Maintains accurate people data, HR knowledge content, and operational documentation while identifying process improvements and escalating complex issues. The role requires strong confidentiality, responsiveness, attention to detail, communication skills, and comfort managing multiple priorities in a fast-paced environment.

Supports customers throughout onboarding and the customer lifecycle, providing L1 technical support, configuration, training, issue resolution, and success measurement. Builds relationships with key customers, advocates for customer needs in product planning, collaborates with Sales on expansion opportunities, and improves customer success processes. Works cross-functionally with Product, Marketing, Development, and Customer Success teams while providing global coverage.

The Senior Client Success Manager will manage post-sales relationships with enterprise clients, ensuring customer satisfaction, retention, and identifying expansion opportunities. Responsibilities include driving client success, optimizing business processes, and managing service delivery across teams.

Leads undergraduate admission recruitment, selection, enrollment, outreach, events, communications, and operations for first-year and transfer students. Supervises admission, events, and operations staff; manages budgets, vendors, recruitment territories, and professional development. Analyzes enrollment data, improves processes, oversees Slate usage and integrations, develops communication campaigns, and collaborates with university stakeholders to achieve enrollment goals.

Lead the vision and delivery of customer-facing AI/ML models and data products. Partner with clients, data science, and engineering to define requirements, validate hypotheses with SQL-driven analysis, design data visualizations, and launch features that drive adoption and ARR.

Serve as Sunrun's primary regulatory complaint liaison, building relationships with oversight agencies, preventing escalations, coordinating cross-functional resolution, implementing region-specific compliance processes, and driving continuous improvement and project execution to enhance customer satisfaction and regulatory standing.

Own infrastructure for humanoid robotics research, including CI/CD, containerized builds, simulation and hardware-in-the-loop testing, Airflow data pipelines, dataset registries, and AWS infrastructure managed as code. Operate Kubernetes, ECS, Batch, RDS, S3, networking, secrets, observability, and access controls. Establish compliance, reproducibility, lifecycle policies, documentation, and runbooks while supporting researchers and coordinating infrastructure reuse with platform and cloud teams.