Provides technical troubleshooting and assistance to AutoStore partners, handling incidents, warranty, spare parts, delivery quality, and robot repair cases. Delivers on-site support, trade show assistance, partner training, and knowledge-base content. Collaborates with Sales and R&D, maintains support KPIs, builds stakeholder relationships, and participates in weekend shifts and on-call rotations. Requires regular travel and the ability to understand complex automated fulfillment systems.

Provide technical assistance and on-site support to partners for AutoStore systems, troubleshoot incidents and robot repairs, contribute to knowledge base and trainings, meet KPIs, work weekend shifts and join an on-call rotation, and travel ~10-20%.

Leads worldwide sales transformation through strategic planning, revenue intelligence, fiscal and capacity planning, AI-enabled workflow modernization, and cross-functional execution. The role partners with senior commercial leaders to identify growth opportunities, improve productivity, guide investments, establish governance, and translate data-driven insights into measurable business outcomes.