Owns Pathpoint’s customer communications and AI systems, including Customer.io, Front, Dialpad, production AI agents, Salesforce, SQL, and n8n automations. Responsibilities include platform administration, lifecycle messaging, telephony insights, AI workflow development, integrations, quality evaluation, guardrails, staged rollouts, campaign targeting, and performance measurement. The role requires independent systems ownership, troubleshooting, process improvement, and cross-functional collaboration across business operations and go-to-market teams.

Invitation to join Pathpoint's Talent Community to share your interests, qualifications, and reasons for joining. Submissions are reviewed for future openings across multiple functions; membership does not guarantee interviews but keeps your information on file for relevant opportunities.