Top Tech Jobs & Startup Jobs in Boston, MA

Leads global People Operations, including international market entry, EOR vendor management, HR technology, payroll, benefits, employee lifecycle processes, compliance, workforce analytics, and global mobility. Builds scalable HR infrastructure, establishes foreign entities, transitions employees from EOR to direct employment, and coaches the People Operations team.

Build and maintain scalable ELT pipelines, dbt models, semantic layers, and governed product analytics assets. Partner with Data Engineering, Product Engineering, Data Governance, analysts, and product managers to define trusted metrics, monitor data quality, document taxonomies, and support self-service analytics. Translate product usage telemetry into certified metrics for expansion and upsell analysis, while communicating technical concepts to technical and non-technical stakeholders and driving engineering best practices.

Leads customer support programs and supportability across Support, Product, and Engineering. Owns process optimization, automation, analytics, dashboards, supportability standards, product readiness reviews, root-cause analysis, and roadmap influence. Drives measurable improvements in customer satisfaction, deflection, resolution times, support efficiency, and product troubleshooting capabilities while contributing to strategic planning, budgeting, and technology decisions.

Manages a scaled portfolio of cybersecurity customers, driving onboarding, adoption, engagement, renewals, and expansion. Monitors customer health signals, identifies risks, executes intervention plans, and translates technical findings into business priorities. Builds scalable customer success programs, delivers digital education and outreach, maintains customer records, and partners cross-functionally to resolve issues and communicate feedback. The role requires strong communication, organization, customer relationship skills, and the ability to learn cybersecurity concepts.

Owns enterprise customer onboarding from sales handoff through production deployment within 30 days. Leads kickoff and implementation planning, resolves cloud, Linux, networking, container, identity, and security issues, configures NodeZero testing, performs root-cause analysis, and creates reusable support documentation. Collaborates with Customer Success, Engineering, Product, and Sales while occasionally supporting escalated cases and mentoring junior engineers.

Administer and secure identity, email, network, firewall, and collaboration infrastructure for a distributed workforce. Responsibilities include Okta or equivalent SSO management, email security controls, incident response, network administration, routing, switching, VPNs, firewall policies, documentation, vendor management, and infrastructure improvement. The role partners with Security and Help Desk teams, troubleshoots complex issues, supports onboarding and offboarding, and manages moderately complex projects independently.

Partners with Engineering, Product, Design, Security Research, and Data leaders to scale technical organizations. Advises on organizational design, workforce planning, talent management, performance, succession, employee relations, manager development, and organizational change. Uses workforce and engagement data to inform decisions, collaborates with Finance and People Operations on headcount and scalable programs, and supports globally distributed teams in a high-growth remote environment.

Build and operate backend APIs, a reusable integration platform, security-tool connectors, MCP capabilities, and event-driven services. Own GraphQL federation, permissions, multi-tenant access, reliability, observability, vendor API resilience, and production operations. Collaborate across engineering, product, and security teams while mentoring other engineers and contributing to technical standards.

Partner with G&A executives and corporate functions to support global growth through organizational design, workforce planning, leadership development, succession planning, performance management, change management, and people strategies. Advise senior leaders, identify organizational risks using workforce data, guide international expansion, and help build scalable structures, talent plans, and manager development programs.

Build and operate backend services for licensing, entitlements, provisioning, access control, multi-tenant administration, MSP/MSSP workflows, audit logging, and notifications. Design reliable cloud-native systems using Docker, Kubernetes, and relational databases, while contributing to observability, incident response, documentation, testing, and platform security. Collaborate across engineering, product, and design teams and mentor less experienced engineers.