Top Tech Jobs & Startup Jobs in Boston, MA

Serves as the primary operational liaison among producers, carrier partners, and employer groups. Supports new business quoting, implementations, enrollments, renewals, proposal preparation, employee education, carrier administration, and service issue resolution. Maintains broker and client relationships, provides training on carrier products and enrollment tools, coordinates escalations, and supports retention and growth of General Agency business.

Manages service delivery for large commercial insurance accounts, supports producers with renewals and new business, markets and negotiates coverage, prepares proposals, binds policies, reviews contracts, assists with claims, resolves billing issues, and maintains accurate agency management records. Provides client service, technical guidance, and retention support while ensuring licensing and continuing education requirements are met.

Supports LifeBalance account executives and client relationships through client communications, utilization reporting, database maintenance, invoicing follow-up, customer service escalation, and onboarding. Develops client-specific promotional materials, recruits and maintains vendor partnerships, curates discount information, and coordinates with marketing, sales, member services, IT, and other teams to support engagement and renewals.

Consults with clients on absence and disability benefit programs, including FMLA, ADA, workers’ compensation, leave management, and return-to-work strategies. Evaluates program performance, claims data, vendors, insurers, contracts, and compliance requirements. Develops recommendations, negotiates with carriers and vendors, manages client relationships, supports business development, leads stewardship meetings, and monitors legislative and product changes. The role requires approximately five travel days per month.

Provides regional guidance on voluntary benefits program design, RFPs, carrier quotes, client recommendations, enrollment, implementation, communications, data interfaces, and post-implementation service issues. Partners with account management teams and carriers while maintaining accurate agency-management data and staying current on voluntary benefits trends.

Analyzes employee benefits insurance markets, develops client RFPs and proposals, solicits and evaluates carrier bids, negotiates rates and plan designs, and recommends competitive benefit solutions. Advises clients and internal teams on strategic alternatives, participates in presentations, maintains carrier relationships and market knowledge, supports benefits communication processes, and mentors colleagues.

Coordinates surplus lines filings across all 50 states, including reviewing payables reports, verifying taxes and fees, reconciling discrepancies, processing payments, and submitting documentation to state agencies and Surplus Lines Associations by required deadlines.

Leads enterprise risk assessments and annual audit planning, manages financial, compliance, operational, and internal control audits, prepares reports, recommends control improvements, tracks remediation, and advises on business and technology initiatives. Collaborates with leadership and business partners while managing multiple audits, projects, deadlines, and regulatory requirements.

Leads ServiceNow platform architecture, solution design, implementation strategy, governance, and roadmap ownership. Directs multidisciplinary delivery teams across complex, multi-module implementations; partners with executives, stakeholders, developers, project managers, and implementation partners. Designs scalable architectures, integrations, data models, and governance frameworks; assesses platform health and optimization opportunities. Manages risks, scope, quality, and business outcomes while mentoring delivery teams and communicating platform value through business cases, technical specifications, and executive presentations.