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Lendbuzz

Genesys WFM/Dialer Manager

Reposted 17 Days AgoSaved
Remote
USA
90K-100K Annually
Senior level
90K-100K Annually
Senior level
Artificial Intelligence • Big Data • Machine Learning • Analytics • Financial Services
Administer and optimize Genesys Cloud CX and WFM/dialer systems for a high-volume blended contact center. Manage campaigns, forecasting, scheduling, real-time adherence, compliance, UAT, data imports, and cross-team improvements to drive KPI performance and regulatory compliance.
Top Skills: FdcpaGenesys Cloud CxGenesys Outbound DialerGenesys WemGenesys WfmGoogle SheetsExcelStir/ShakenTcpa
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