Top Tech Jobs & Startup Jobs in Boston, MA

Manage customer relationships throughout the lifecycle, including onboarding, product adoption, value realization, health monitoring, renewals, expansion, and advocacy. Define and track customer KPIs, conduct bi-annual health checks, coordinate with internal technical teams, identify risks and opportunities, and communicate customer needs to improve products and outcomes.

Leads the Enterprise West sales organization by recruiting and developing account executives, executing regional strategy, managing pipeline and forecasts, winning enterprise accounts, expanding channel partnerships, and exceeding revenue quotas. The role engages senior security and technology executives, represents the company at events, collaborates cross-functionally, and informs product direction through customer and market insights. Travel of at least 50% across the western United States is required.

Own the vision, roadmap, go-to-market strategy, and SaaS migration for Netwrix Auditor. Lead customer discovery with compliance and security operations teams, prioritize audit-ready compliance, alerting, forensic investigation, AI-driven detection, and SIEM/SOAR integrations. Partner with engineering, sales, customer success, and analysts to grow renewals, drive SaaS conversion, and establish product success metrics. Requires substantial product management and cybersecurity experience, plus expertise in DSPM, compliance frameworks, security operations, and multi-tenant SaaS modernization.

Manage end-to-end customer renewals, including commercial negotiations, contract terms, forecasting, retention, and revenue growth. Partner cross-functionally with Account Management, Customer Experience, Finance, Support, Service Delivery, and Revenue Operations. Analyze customer accounts to identify up-sell and cross-sell opportunities, improve renewal processes, maintain forecast accuracy, and enhance the customer journey through process improvements and automation.